Participated in penetration testing exercises to assess the effectiveness of current security measures and recommend improvements.Performed vulnerability scanning using openvas/Nessusencrypted data's using VPNSupported the implementation of multi-factor authentication systems, strengthening data protection measures.Performed risk analyses to identify appropriate security countermeasures.Assisted in the development of cybersecurity policies and procedures to ensure compliance with industry standards.Continuously monitored emerging cyber threats and trends in order to proactively update defenses against potential attacks.Reviewed firewall configurations and rule sets for optimal performance, reducing exposure to external threats.Encrypted data and erected firewalls to protect confidential information.Enhanced network security by conducting vulnerability assessments and implementing recommended patches.

Job Responsibilities• Resolving customer complaints with empathy, resulting in increased loyalty and repeat business.• Clarifying customer issues and determined root cause of problems to resolve product or service complaints.• Managing a high volume of calls daily, maintaining composure under pressure while providing exceptional service.• Demonstrating excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.• Adapting quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.• Ensuring that the customer's instructions are duly effected by applying all standard checks and controls, coordinating with other department including head office operations and compliance.• Selling to prospective customers UBA's E-banking products, enroll new customers, and resolve related issues.

Job Responsibilities:• Developed new pastry recipes for seasonal menus, resulting in increased sales and positive feedback.• Enhanced customer satisfaction by creating visually appealing and delicious pastries.• Performed efficient mise en place, streamlining production processes during busy service hours.• Assisted head pastry chef with daily tasks, ensuring efficient operations and timely completion of orders.• Improved overall pastry quality by consistently utilizing fresh ingredients and proper baking techniques.• Monitored quality of ingredients used in recipes to maintain consistency and safety standards.