Respond to inquiries via phone, email, or web chats from healthcare professionals, consumers, and patients handling adverse events, product Quality complaints, HCP, and patient education.Provide in-depth information and specific product prescribing information, clinical studies, and medical letters.Build and strengthen customer relationships by obtaining strategic information, demonstrating broad knowledge, and providing appropriate product information.

Provide clinical consultative services to patients and therapeutic recommendations to nurses, physicians, and other hospice personnel.Conduct and evaluate medication profiles/histories, assess compliance, and suggest modifications in order to optimize medication regimens using sound clinical pharmacy principles, accounting for pharmacodynamic and pharmacokinetic variations in drug absorption, distribution, metabolism and elimination to achieve desired therapeutic outcomes.Answer customer questions and help resolve customer issues in a timely and professional manner.Enter, access, and retrieve data in the pharmacy system.Transcribe, verify, and fill prescription orders.Maintain proper storage and security conditions for medications.Contribute to the maintenance of a productive and error-free work environment by keeping pharmacy workspaces neat and orderly.

Supporting the Pharmacy Manager in leading and directing Pharmacy Technician Support Staff, and supporting the management, oversight, and operation of all aspects within the pharmacy.Keeping customers and patients healthy through adoption and management of patient care programs.Lead with Heart – display empathy and compassion for patients, customers, caregivers, and colleagues on the team.Motivate, inspire, and develop Pharmacy Support Staff by balancing assignments that maximize colleagues’ strengths, address development opportunities, and decrease knowledge gaps.Identify critical business opportunities and contribute to the development of meaningful solutions to drive growth and improve performance in the pharmacy.Lead the team to achieve the goals.Adapt to change and adjust plans to thrive in a dynamic community healthcare setting.Align others around purpose to gain support and commitment

• Provide telephonic patient outreach to improve quality measures (STARs/HEDIS gap closure and adherence); focus on triple weighted measures • Perform medication therapy management. • Perform patient medication profile reviews • Document interventions in patient’s electronic medical record • Provide patient disease state and medication monitoring and education • Provide patient/disease state specific medication recommendations to providers • Perform medication reconciliation and adherence support • Respond to inquiries from patients, providers, external pharmacists, etc. regarding drug information, eligibility, health plan information. • Participate in rounds/POD meetings as part of interdisciplinary team. • Use PBM resources to provide formulary support and benefit information. • Coordinate patient cost support initiatives when applicable. • Provide Drug information support for providers and patients. • Maintain clinical skills and knowledge through literature review, continuing education.Provide oversight and quality assurance to pharmacy technicians. Interpret physicians’ or prescribers’ prescriptions.Contact doctors and/orpatients to verify information on prescriptions such as drug strength, prescription sig., and drug name in order to expedite processing of orders.Verify and confirm validity of controlled substances.Verify prescription information entered in the system by data entry or order entry.Contact physicians for new and/or transfer authorization.Work with physicians to convert prescriptions to generic or preferred drugs whenever possible.Consult with patients regarding the use of medications and potential drug interactions.Back up other pharmacists as needed, perform additional duties as assigned by management, or train less experienced pharmacists.Participate in the “on-call” rotation with the other branch pharmacists and potentially return to the office after regular business hours to dispense medication

Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience.Counsels patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service.Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management.Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development

Engages patients by greeting them and offering assistance with products and services. Resolves patient issues in a timely manner and answers questions to ensure a positive patient experience. Counsels' patients and answers their questions regarding usage of medicine, side effects, interactions, contraindications, patient information privacy, generics, less expensive medicines, over-the-counter products, and refers to medical provider as needed to ensure medication is taken correctly, health needs addressed, and satisfaction with service. Performs pharmacist tasks including compounding, drug therapy reviews, verification, and medication management. Reviews, interprets, and accurately dispenses prescribed medications when necessitated by workload.Assists the Pharmacy Manager with staff hiring and training. Reinforces the direction of Pharmacy Manager in staff performance by coaching, and providing constructive feedback, monitoring customer service, and fostering team member development

Learn to provide the best patient experience through assisting the pharmacist and pharmacy team members in accordance with state and federal regulations. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions. Learns and champions pharmacy policy, procedures, and customer service best practices needed to perform as a future pharmacist. Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). Develops strong relationships with customers. Learn from store and pharmacy team members, field leadership, team members and customers/patients. Under the supervision by the pharmacist, assist in the practice of pharmacy, in accordance with state, federal, and company policy.

Ensures confidentiality of information, documentation, and assigned records as required by Company policies, and local, State, and Federal guidelines. Provides Pharmacy products and services to Customers in accordance with local, state, and federal laws and Company policies and procedures by assisting with processing prescription and/or over-the-counter (OTC) orders and purchases, stocking and securing Pharmacy supplies and merchandise, entering prescription information and/or filling prescriptions, completing, maintaining, and securing paperwork, forms, and required documentation. Provides customer service by acknowledging the customer, identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving customer issues and concerns, and promoting products and services, while maintaining a safe shopping environment. Operates equipment, such as cash registers and related tools, to process customer purchases using appropriate procedures for different payment types and items sold. Receives and stocks merchandise/supplies from distribution centers and suppliers and organizes and maintains the Pharmacy area by following Company procedures, utilizing equipment appropriately, merchandising, and completing and retaining required paperwork, logs, and other documentation.Maintains the Pharmacy area in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing