Janet Moorer, Mba Email & Phone Number

United States

Remote

Richmond, Virginia, United States

• Conducted on boarding presentations and assisted clients with implementation of NAVICA comprehensive digital platform that supported COVID-19 testing efforts.
• Trained clients on functionality of platform and ensured clients were up-to-date with new product releases and features to guarantee full utilization of product.
• Provided troubleshooting and technical information regarding BinaxNOW COVID-19 rapid antigen testing and NAVICA, ensuring client satisfaction.
• Consulted with nurses, physicians, clinics, employers, universities, and K-12 schools in understanding COVID-19 testing strategy and effectively communicating benefits of using NAVICA platform.
• Served as primary daily contact and liaison for order fulfillment and product complaint-handling for 200 clients while simultaneously providing support to internal stakeholders as needed.
• Established as sales consultant for prospective clients and new business opportunities.

Suffolk, Virginia, United States

• Ensured order management guidelines for a large food-service account on items such as lead time, order minimums, order cut-off times, late-order requests, and changes were followed, minimizing errors and maximizing.
• Analyzed systems to identify and review potential product shortages, and collaborated with other supply chain partners to address potential issues before they occurred.
• Notified sales and brokers if customer did not pick up load or if shipment did not arrive on time. Partnered with logistical services in providing resolutions and updating customers on tracking information.
• Provided and reported on order management and logistics-related account information in Excel and Power BI, such as fill rates, lead times, and item-specific shortage information.
• Collaborated with other senior customer success specialists developing new processes to address priorities, timeliness of deliveries, and other department issues.
• Led daily management of customer success specialists within span of control.

Norfolk, Virginia Area

• Designed, implemented, and managed public relations and marketing activities on behalf of laboratory services in Southeastern Virginia and Northeast North Carolina.
• Wrote, edited, and designed a wide range of materials that communicated the mission of laboratory services.
• Reviewed monthly billing statements for inaccuracies and worked with clients to resolve billing discrepancies.
• Developed and maintained a database of requisition order forms, based on testing needs of clients.
• Oversaw writing of policies and procedures that established standardization for newly merged laboratories and compliance with the accreditation board.

Virginia Beach, Virginia, United States

Provided educational guidance and assistance to students by planning schedules, and recommending courses. Responsible for being the liaison between the Advising Department and Department Chairs, Registrar, Business Office, Career Services, Financial Aid, and Admissions by discussing catalog changes, curriculum changes, and fluctuations in the job market.

Norfolk, Virginia Area

• Developed marketing strategies in recruiting and maintaining sponsor organizations to achieve established blood-collection goals.
• Utilized knowledge of blood drives to recommend steps to a successful drive.
• Created territory-specific strategies in finding new sponsoring groups and expanding territory.
• Educated blood-drive coordinators on procedures and requirements in assisting recruitment of blood donors.
• Coordinated structure, staffing, schedule, and marketing necessary to reach individual drive goals.

Roanoke Rapids, North Carolina

Develop, and plan, strategic marketing plans to increase and improve revenue and present to prospecting business accounts.Coach and supervise branch employees including performance evaluations, disciplinary actions, and appropriate input into hiring and firing decisions to enhance the success of the branch.Implement a successful business plan to manage and.

Graduate Certificate, Leadership

Master Of Business Administration - Mba, 3.5

Bachelor Of Business Administration (B.B.A.), Marketing, 3.4 Gpa

Activities and Societies: President of Phi Beta Lambda, Member of Business & Economic Scholar, Thurgood Marshall Scholar