•Defining project scope, objectives, and deliverables in collaboration with stakeholders after stakeholder identification is done.•Developing comprehensive project plans, including timelines, milestones, and resource allocation while adhering to Roamtech’s SDLC processes.•Splitting each project deliverable into user stories and uploading on Jira to help the developers better understand the project deliverables. •Running daily Stand-up meetings to ensure all impediments are captured and resolved in good time to ensure all projects run smoothly.•Collaborating with cross-functional teams, including business team, developers and release engineers, to ensure project milestones are met.•Developing and maintaining project documentation, including project plans, status reports, and risk assessments.•Identifying potential risks and developing contingency plans to address unforeseen challenges while regularly assessing project risks and make adjustments to minimize their impact.•Maintaining weekly communication or as required with stakeholders to provide updates on project status. Addressing stakeholder concerns and managing expectations throughout the project lifecycle.•Monitoring project progress against milestones and deliverables using Jira. Implementing changes and adjustments as needed to keep the project aligned with objectives.•Addressing project team conflicts and challenges. Seeking solutions to maintain a positive and productive work environment.•Building and maintaining strong relationships with clients, understanding their needs and expectations through regular updates and reviews. Ensuring client satisfaction by delivering projects that meet or exceed their requirements.•Creating test scripts, coordinating expert tests and user acceptance tests with Clients.•Conducting project closure activities like final deliverable verification and client acceptance through sign-offs. Conducting retrospective meetings.

• Led and managed a team of content creators to ensure quality and timely content dissemination through social media, sms and online channels.• Working with the various departments in the organization to ensure the realization of set revenue targets.• Product development in collaboration with various teams to ensure creation of services.• Managing the content portfolio for infotainment, Skiza and online content products.• Training of internal and external stakeholders on the various products.• Creation and curation of content for the company website, products’ manuals and documentation, brochures and business proposals.• Collaborating with external partners for business partnership on marketing of products.• Working with various licensing bodies like CAK and BCLB and ensuring all guidelines are followed in the running of the respective products.• Driving propositions for content that is exciting, informative, and entertaining to end users and which guarantees value.• Led in implementing approved strategies of monetizing existing content and new products to our customers and business partners.• Ensuring compliance to existing laws (e.g. copyright and data protection) and partner agreements and enforcing adherence to departmental processes and company policies.• Keeping track of revenue performance of all content products and services.• Representing the content team in company strategy meetings.

Dec 20-Present Online Business Manager/Roamtech solutions Limited•Developing games, lotteries and music / video streaming strategies for the business in liaison with an aim of growing the Company’s presence in the market.•Proposing the appropriate pricing and commercial plans with an aim of generating/ growing revenues and profit. •Collaborating with the key business partners in adding value to the products and joint marketing opportunities. •Identifying latest content trends, innovations and growth opportunities in line with the Company’s business objectives and implement approved content trends.•Driving propositions for online content that are exciting, informative, and entertaining to end users and which guarantee value.•Leading in implementing approved strategies of monetizing existing content and new products to our customers and business partners.•Ensuring compliance to existing laws (e.g. copyright and data protection) and partner agreements and enforcing adherence to departmental processes and company policies by the team. •Designing and developing various content concepts while collaborating with relevant teams and implementing approved products that are easy-to-understand, are user friendly to specified target markets.•Overseeing vetting, and on boarding of the content providers and ensuring the effective management of client relationships by team.•Overseeing documentation of all processes and procedures relating to the online products and their delivery by the content team.•Managing / promoting Company’s content products and services through the approved channels; Proposing as well as reviewing proposals from the team and adopting approved marketing strategies. •Analyzing and reporting on metrics across digital channels in order to determine effectiveness; Using data driven analysis to make informed decisions on product performance and areas of improvement

● Communicating with clients to understand their needs and explain product value.● Building relationships with clients based on trust and respect.● Collaborating with internal departments to facilitate client need fulfillment.● Collecting and analyzing data to learn more about consumer behavior.● Keeping accurate records pertaining to inventory and account notes.● Maintaining updated knowledge of company products and services.● Resolving complaints and preventing additional issues by improving processes.● Work with Content Providers to ensure content database is updated with relevant content.● Work with internal and external teams to ensure set targets are met.● SPOC for the entrusted accounts.● Plan promotions/activities that led to high revenues.● Research market trends to ensure trending content was available.● Help resolve any account issues for the various products.● Develop new initiatives to ensure revenue growth.● Track daily performance using reports● Work closely with the VAS Managers to create new products as per the customers’ and market needs.● Study the market to ensure we had the right products for our subscribers.

● Planned projects and ensured their successful completion.● Managed the Airtel, Orange and Zamtel Accounts in all the Anglophone and Francophone Operating companies (OPCO).● Drove Revenues in both Anglophone and Francophone OPCOs.● Managed the Content team.● Acted as project lead in Inmobia initiated VAS revenue release projects for various operators.● Managed the launch of Wireless Application Protocol (WAP), SIM Toolkit (STK) and Unstructured Supplementary Data (USSD) Menus.● Communicated customer requirements and/or schedules to internal staff in a timely and executable manner.● Researched market conditions to determine potential sales of Value Added Services (VAS) products.● Coordinated the VAS services projects for all data, content and Interactive Voice Response (IVR) services.● Initiated and coordinated the development of action plans to penetrate new markets.

● Supervise all content sent to subscribers.● Manage content upload on the content portal.● Develop Trivia questions for the MAMA's Awards.● Create a Quality Assurance Matrix for various clients.● Create, edited and uploaded various SMS and Wireless Application Protocol contents on the ICP (Inmobia Content Portal).● Represent the Content group in an Improvement Board.● Member Improvement Board- Inmobia due to my Interpersonal skills.● Account Management (escalated problems from customer accounts).