Call Center and Operations ProfessionalLeverages diverse background in, End User Services, shared services, facilities management, and audit compliance to foster successful relationships with accounts, exceed clients’ expectations, and inspire internal teams to peak performance. **In my 20+ years of leadership experience managing, selling, and delivering multimillion-dollar outsourcing accounts, I’ve developed a talent for building strong service teams and achieving substantial growth, even amid periods of transition. I’ve been a constant for my teams through several acquisitions, always keeping lines of communication open, morale up, and focus on our goals so that all movement remained forward movement. Select career highlights include:► Building and opening a $200M Call service center for a key government client.► Managing multiple high-profile accounts and large teams concurrently.► Successfully introducing and integrating new services into the practice portfolio.► Facilitating successful audits and ensuring compliance with all SLAs and regulatory requirements.