Janet Pascoe Email & Phone Number

London, England, United Kingdom

• Provide diary management, organising meetings and appointments, as well as controlling access to the executives.• Responsible for booking and arranging travel, transport and accommodation.• Reminding the manager/executive of important tasks and deadlines.• Implementing and maintaining procedures/administrative systems.• Responsible for planning, managing and implementing key meetings, committees and associated working groups, coordinating the complex activities.• Apply highly- skilled negotiation and tact with senior clinical and non-clinical colleagues in supporting the delivery of a range of committee associated actions in order to meet tight and competing deadlines.• Provide high level business and secretariat support function to meetings, including taking and preparing highly accurate and formal minutes and detailed action logs.• Build and maintain positive working relationships with clinical and non-clinical staff, stakeholders and suppliers.• Responsible for own area of work, working autonomously to plan and organise workload to meet set deadlines.• Report building maintenance issues to the appropriate person and follow up on any repairs to ensure they are completed in a timely manner.

• Ensured that data entry and report submissions were completed to established weekly/monthly deadlines for the national Cancer Waiting Times (CWT) and Clinical Outcomes and Services Dataset (COSD).• Maintained the InfoFlex management system with up to date patient pathway information.• Collated information on patients with cancer, including those who were newly diagnosed, those attending for their subsequent treatments and those who had relapsed using the InfoFlex system.• Extracted and obtained information from patient administration databases e.g. PiMS and reviewed analysed and entered onto other national databases.• Identified, analysed and investigated potential breaches using patient data and treatment information and findings discussed with the relevant personnel.• Ensured accurate tracking of patients from referral throughout their care pathway in line with national cancer targets.• Prepared documentation, co-ordinated and attended MDT meetings; gave IT support to the clinicians.

Research & Innovation Department

• Supporting the Research & Innovation department in the implementation and maintenance of systems to ensure the highest standards of health research are met.• Organising meetings, preparing agendas and supporting documents; following up with minutes and seeing through the completion of any action points. • Facilitating grant applications for researchers and the team.• Coordination and monitoring of new and on-going research in liaison with Research Leads.

• Dealt with the recruitment, hiring and training of new employees.• Established and oversaw the implementation of an effective budgeting and accounting system that improved efficiency and reduced costs.• Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.• Collaborated and communicated effectively with clinicians and staff to ensure patient satisfaction and compliance with set standards.• Conducted monthly staff meetings to further support staff and facilitate effective two way interactions.• Continually improved knowledge, skills and performance based on feedback and professional development needs.• Undertook the planning of timetables and organised locum cover in cases of emergencies and absences.• Assured that equipment and supplies were properly maintained for quality patient care and safety.• Monitored infection control, critical incidents, complaints, risk management and quality improvement plans.

•Line management of the receptionists, apprentices and work experience students•Training and induction of new staff•Conducting appraisals and performance reviews•Chair reception meetings•Analyse patient surveys, telephone audits•Manage NHS Choices website with up to date information and responses to patient's comments•Produce quarterly newsletter•Chair Patient Participation Group•Manage systems that ensure patients with long term conditions, those requiring smears or those on enhanced services are effectively recalled for their annual reviews•Management of complaints system•Preparation of complaints annual report

Ba (Hons) 2:1, Spanish And Sociology

Education record