Janet Patrick Email & Phone Number

Little Rock Metropolitan Area

• Working outstanding A/R for commercial insurance carriers including small scale and large scale insurance companies through research and working with coding team, claim resubmission and writing appeal/reconsideration letters.• Posting insurance payments against bank statement as well as reconciling payments to ensure posting balances.• Working with clients and coordinating with internal staff to troubleshoot and resolve software issues.• Updating patient profiles to reflect max benefits and/or non-covered services.

Little Rock, Arkansas

• Troubleshooting Medevolve software issues.• Communicating with clients to ensure issues are resolved in a timely manner• Working with several software programs and HL7 interfaces.• Researching trends in denials to create rules in RCx to resolve billing issues before claims go to the clearing house.• Working with A/R specialists to write RCx rules and reduce overall denial rate for clients.•. Weekly meetings with RCM managers weekly to review new charge rules.•. Client onboarding, rule writing, SOP creation/implementation, troubleshooting HL7, rule and general RCx software issues.•. Updating CPT and ICD-10 codes, LCD payers and client/user information within RCx.

North Little Rock, Arkansas

• Adding and removing users and codes from system. • Running monthly reports and dispersing them to over 40 clinics each month. Running month end processes.• Training all new clinics and new employees hired at existing clinics on system processes at over 40 clinics.• Troubleshooting software issues.• Claim Resolution for Commercial Insurance Claims• HMO processes• Work with multiple programs and websites• Writing appeal/reconsideration letters

Little Rock, Arkansas

• Processing Workers Compensation claims and electronically processing Medicaid claims.• Maintaining office supplies and new employee integration.• Meeting planning and assisting manager with various tasks.• Independently responsible for completion of PQRI registry.• Management of medical records including filing, retrieving and delivering medical records to all clinics.• Customer service including release of information and service to physician offices.• Prepping charts for scanning, and general completion of charts and electronic medical record proficiency.