Janet Potter Email and Phone Number

Co-owner of KO Brand Solutions - With over a decade of gaming industry and community expertise, I specialize in community building, executive management, and business operations. I focus on creating vibrant and cohesive environments for esports, gaming, and brand communities, while expertly steering business functions towards unparalleled success.

- Guided the brands direction and community engagement to implement strategic vision and long term goals, ensuring growth and a positive market presence through strategic leadership and effective management.- Oversaw the core management team ranging 4-10 employees on a daily basis. Developed a high-performing team, fostering a collaborative and innovative culture.- Developed and managed comprehensive marketing campaigns utilized by brand partners, additionally analyzed market trends, consumer insights, and competitive landscape to inform and adjust marketing strategies implemented.- Oversaw and managed partnership relations with content creators, developers, publishers, charities, and value aligned brands to ensure maximum and consistent streamlined communication, additionally developed and maintained relationships with partners to ensure key points of a successful community.- Maintained and organized brand records, including confidentiality agreements, partnership contracts, and licensing agreements.- Developed, maintained, and enforced effective methods of organization and record keeping for multiple departments.- Prepared and managed budgets to ensure cost-effective operations, additionally analyzed performance and made data drive decisions to improve brands profitability.- Developed and implemented crisis management plans to address potential challenges and protect the brand's reputation.- Represented the brand at industry events, conferences, and tournaments.- Developed and implemented sustainability initiatives aligned with the brand’s values.- Promoted social responsibility and community engagement efforts.- Oversaw customer service strategies to enhance customer satisfaction and loyalty.- Gathered and analyzed customer feedback to inform product and service improvements.

Responsible for reducing call volume for all departments by answering brief questions and providing value added services for the hotel. Responsible for taking and providing wake up calls for all guests and acting as an intermediary between guests and housekeeping. Additionally responsible for entering and removing group bookings in the system, managing rates and availability for all groups, and maintaining an inventory of vacancies, reservations, and room assignments, as well as providing weekly detailed inventory to the general manager, all sales managers and sales director.

Responsible for answering phones, registering guests, accepting payments, and providing other customer service. Additionally, responsible for preparing the hotel’s books for the day’s financial transactions. Maintain an inventory of vacancies, reservations and room assignments. Answer enquiries regarding hotel services and registration by letter, by telephone and in person, provide information about services available in the community and respond to guests' complaints. Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems. Present statements of charges to departing guests and receive payment. Daily accounting data entry and reconcile.

Responsible for maintaining aircraft record system, assuring proper time control data for airframe component accessories, appliances, and FAA airworthiness directives. Auditing and updating all aircraft times, cycles, and APU's in the CAM system. Updating and entering serialized components removed for repair or overhaul in the CAM or Ultramain systems. Recording discrepancies from the flight logs into the CAM and Ultramain systems for maintenance control log. Ability to prioritize, meet deadlines, and process high volumes of data with efficiency and accuracy. Auditing and analyzing all records data entered by records clerks in maintenance systems. Determining and providing TSO to companies regarding parts used on all aircraft.

Responsible for maintaining aircraft record system, assuring proper time control data for airframe component accessories, appliances, and FAA airworthiness directives. Updating all aircraft times, cycles, and APU's in the CAM system. Updating and entering serialized components removed for repair or overhaul in the CAM or Ultramain systems. Recording discrepancies from the flight logs into the CAM and Ultramain systems for maintenance control log.

Processed customer order requests and resolved customer service issues. Balanced inventory with stock to ensure adequate inventory levels of materials. Processed accounts receivables and payables. Properly identified obsolete and slow moving inventory. Responsible for daily scheduling and schedule changes. Ensure correctness and completeness of all paperwork.

Supervised up to four staff members on a daily basis. Responsible for proper training of new hires. Foster a collaborative team work environment through the use of effective input and feedback. Maintained and displayed a commitment to company values.