Janet P. Email & Phone Number

Mayfield Village, Oh, Us

New York, Ny, Us

Represented company for in-person meetings with Insureds, Claimants, Witnesses, Mediators, Attorneys & Judges· Met with insureds, claimants, and witnesses to gather recorded statements and finalize liability.· Inspected and documented vehicle, building, and personal property damage for in-office handling.· Completed light sequences, scene inspections and witness canvassing to assist in liability decisions.· Researched and obtained police reports and court records for in-office handlers.· Concluded in-person total loss settlements with insureds and claimants improving customer relations.· Attended mediations, trials, and seizure hearings ensuring settlements of claims. · Assisted in-office Claim Handlers with investigations, negotiations, and settlements.· Chosen to train ~21 Field employees on in-office evaluation procedures to improve mediation negotiations.

Managed team of eight independent adjusters servicing auto injury claims.· Identified claim handling trends and coached adjusters on handling individual files to conclude settlements ensuring service-level objectives were maintained.· Reviewed evaluations and approved authority requests and vendor invoices.· Resolved Texas Department of Insurance complaints resulting in zero fines.· Mentored 4 claim representatives for seamless transition to new developmental role.· Trained 30+ adjusters to ensure compliance with company policies and procedures and state regulations.

Evaluated and settled complex litigation claims, as well as represented and unrepresented claims involving both injury and property damage.· Interpreted policies and analyzed investigation to determine best course of action.· Reported and provided recommendations involving coverage questions, authority and SIU red flags.· Served as Acting Team Manager when manager was out of the office.· Provided customer service, promptly negotiating and moving claims towards fair and reasonable settlements.· Selected to participate with management in performing claim audits.· Mentored co-workers in aspects of litigation handling to understand aspects of lawsuits.