🌟 I am a Customer Success Manager deeply invested in fostering robust client relationships and driving product adoption through value selling. My goal is to empower clients and coworkers alike, contributing to Justworks' reputation as a leader in the HRIS space. Through strategic planning, I develop initiatives to enhance engagement, monitor customer health, and analyze data-driven insights to ensure effectiveness. Acting as a liaison, I maintain open communication across all stakeholders, addressing any gaps or risks and ensuring alignment with client goals.My professional background has equipped me with a diverse skill set, blending strengths in differentiated instruction and project management to consistently deliver impactful results. At Justworks, delivering tailored HR and payroll solutions, my expertise as a Customer Success Manager has been pivotal in supporting over 85 businesses. My recent role has sharpened my abilities in value selling, customer onboarding, and implementing scalable customer success processes. Armed with certifications in Product Management and Value Selling, I continue to drive Justworks' mission to provide comprehensive, client-centric HR solutions.
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Customer Success ManagerAppsanywhereNew York, Ny, Us
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Customer Success ManagerJustworks Jun 2022 - PresentNew York, Ny, UsCustomer Success Manager at Justworks, supporting business growth and retention through tailored HR and Payroll solutions for small and mid-sized clients.• Drives Customer Success for 85+ businesses by managing complex HR, Payroll, Compliance, and Healthcare matters.• Guides C-Suite stakeholders through quarterly business reviews, renewals, and new product implementations, achieving 99% retention.• Tracks customer health with regular check-ins, business reviews, and data analysis ensuring proactive support and alignment with client goals increasing engagement by 30%.• Oversees new hire training by creating product training materials, coordinating training schedules, and continuously enhancing training processes, leading to a 25% improvement in product knowledge.• Works closely with cross-functional teams to identify, analyze, and resolve complex product challenges, leveraging data-driven insights to optimize feature functionality and improve overall user experience. -
Implementation ManagerJustworks Jun 2022 - Jan 2023New York, Ny, UsPrimary point of contact for assigned clients throughout the implementation phase, ensuring a seamless transition to our platform and effectively addressing client needs.• Managed high touch implementations for 25+ clients per cycle, partnering with product team, sales and leadership to ensure seamless implementations and set the stage for long-term success.• Worked closely with stakeholders to demonstrate product value and drive adoption, delivering clear education on complex HR, payroll, and benefits topics through weekly Zoom presentations, webinars, and detailed email communications, maintaining a 9.7/10 NPS score.• Oversaw the complete implementation process, including project planning, setup, data migration, configuration, testing, and go-live assistance.
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TeacherNyc Department Of Education Dec 2017 - Jun 2022New York, Ny, Us• Analyzed test scores to provide targeted support, helping 90% of students achieve proficiency in key STEM concepts.• Worked closely with speech pathologists and specialists to support students with learning differences, ensuring inclusive access to resources.• Partnered with the principal and parents to discuss student progress and implement strategies for academic success.• Integrated tech into lessons, increasing engagement by 40% and class participation by 25%. -
Operations ManagerMimomex Farm Mar 2014 - Nov 2017• Managed day-to-day operations of my family-owned business, overseeing production, logistics, and financial planning. • Coordinated 17 H2A visas and the hiring of 35+ employees, optimized production goals, and implemented process improvements to drive efficiency and profitability by 35%•Implemented eco-friendly farming techniques, guided by Cornell’s sustainability team, to promote soil health, water conservation, and biodiversity, contributing to long-term agricultural resilience
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Customer Service Team LeadJpmorgan Chase & Co. Jan 2011 - Sep 2013New York, Ny, Us• Surpassed monthly quotas by 20% in cross-selling banking products, including accounts, stocks, mortgages, and credit lines.• Delivered tailored solutions and expedited services for high-value customers, reducing transaction times by 25% and improving retention rates for this key segment.• Developed initiatives that improved collaboration between Customer Service and Sales, boosting retention by 15% based on quarterly metrics.• Monitored quarterly team goals, ensuring 95% retention through regular performance reviews.
Janet Rodriguez Education Details
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Brooklyn CollegeHistory -
Brooklyn CollegeSpecial Education And Teaching
Frequently Asked Questions about Janet Rodriguez
What company does Janet Rodriguez work for?
Janet Rodriguez works for Appsanywhere
What is Janet Rodriguez's role at the current company?
Janet Rodriguez's current role is Customer Success Manager.
What schools did Janet Rodriguez attend?
Janet Rodriguez attended Brooklyn College, Brooklyn College.
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