Janet Rodriguez Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Customer Success Manager at Justworks, supporting business growth and retention through tailored HR and Payroll solutions for small and mid-sized clients.• Drives Customer Success for 85+ businesses by managing complex HR, Payroll, Compliance, and Healthcare matters.• Guides C-Suite stakeholders through quarterly business reviews, renewals, and new product implementations, achieving 99% retention.• Tracks customer health with regular check-ins, business reviews, and data analysis ensuring proactive support and alignment with client goals increasing engagement by 30%.• Oversees new hire training by creating product training materials, coordinating training schedules, and continuously enhancing training processes, leading to a 25% improvement in product knowledge.• Works closely with cross-functional teams to identify, analyze, and resolve complex product challenges, leveraging data-driven insights to optimize feature functionality and improve overall user experience.

New York, Ny, Us

Primary point of contact for assigned clients throughout the implementation phase, ensuring a seamless transition to our platform and effectively addressing client needs.• Managed high touch implementations for 25+ clients per cycle, partnering with product team, sales and leadership to ensure seamless implementations and set the stage for long-term success.• Worked closely with stakeholders to demonstrate product value and drive adoption, delivering clear education on complex HR, payroll, and benefits topics through weekly Zoom presentations, webinars, and detailed email communications, maintaining a 9.7/10 NPS score.• Oversaw the complete implementation process, including project planning, setup, data migration, configuration, testing, and go-live assistance.

New York, Ny, Us

• Analyzed test scores to provide targeted support, helping 90% of students achieve proficiency in key STEM concepts.• Worked closely with speech pathologists and specialists to support students with learning differences, ensuring inclusive access to resources.• Partnered with the principal and parents to discuss student progress and implement strategies for academic success.• Integrated tech into lessons, increasing engagement by 40% and class participation by 25%.

• Managed day-to-day operations of my family-owned business, overseeing production, logistics, and financial planning. • Coordinated 17 H2A visas and the hiring of 35+ employees, optimized production goals, and implemented process improvements to drive efficiency and profitability by 35%•Implemented eco-friendly farming techniques, guided by Cornell’s sustainability team, to promote soil health, water conservation, and biodiversity, contributing to long-term agricultural resilience

New York, Ny, Us

• Surpassed monthly quotas by 20% in cross-selling banking products, including accounts, stocks, mortgages, and credit lines.• Delivered tailored solutions and expedited services for high-value customers, reducing transaction times by 25% and improving retention rates for this key segment.• Developed initiatives that improved collaboration between Customer Service and Sales, boosting retention by 15% based on quarterly metrics.• Monitored quarterly team goals, ensuring 95% retention through regular performance reviews.

Bachelor'S Degree, History

Master'S Degree, Special Education And Teaching