Janet S. Hewitt Email & Phone Number

Brisbane City, Qld, Au

Brisbane, Queensland, Australia

As the Manager Technical Competency and Training I am a key member of the Operational Support Services leadership team. I am responsible for leading the development and implementation of the technical competency and training function.Powerlink is at the forefront of driving Australia's shift towards a renewable energy future. The energy transition to clean energy is anticipated to lead to significant growth and job creation opportunities in Queensland. To support this transition, Powerlink has initiated comprehensive efforts to enhance the skills of its workforce. Through upskilling and reskilling programs, this role will help effectively implement and maintain Queensland's Transmission network.This energy transition emphasises the crucial need for improved technical competency and training within Operations and Service Delivery Division and its service providers. There is a significant opportunity for my team to play an active role in equipping workers with the skills needed to transition smoothly into a world-class energy future.

Brisbane City, Queensland, Australia

This newly established role has given me the opportunity to guide and shape a graphically diverse workforce. The team has undergone large scale change and realignment in order to meet the ongoing commitment of value for money and responsive customer service for the people and visitors of Brisbane. My role has been to establish and drive this change while embedding good governance, policy and processes in order to meet the demands of a capable and competent workforce for the future. I have approached this role with a commercial lens having regard for government governance and external political influences.

Northlakes

In my role as Compliance Training Manager I am responsible for the establishment and ongoing maintenance and delivery of the Auto & General Compliance Training Framework. Managing the framework with a systematic approach to high quality compliance based training. I engage with external vendors internal stakeholders and subject matter experts and designers while working in collaboration with the Risk and Compliance teams to ensure our overall risk and regulatory requirements are met. Working closely with all service delivery and support areas, I am able to ensures that all persons employed by the Auto & General Group, have the appropriate and demonstrated knowledge for the role which they are appointed while maintaining minimal disruption to frontline service delivery. The framework and training delivery forms part of the Auto & General's effective management and monitoring of its compliance requirements and risk prevention.With a focus of total organisational compliance training, my role is responsible for:• Managing the Compliance Training team, ensuring all tasks within the Compliance Training Framework are fulfilled• Drive sustainable, innovative learning compliance programs for delivery in-house • Managing and monitoring organisational compliance KPI's • Driving a culture of compliance ensuring it forms part of the Auto & General Way • Manage and monitor the organisational Compliance Training calendar of events. • Manage and report on organisational compliance completion rates across the Group• Manage and monitor compliance training for new staff and ongoing support programs • Provide trusted advice to all stakeholders around compliance training with well developed business consultation and advisory skills• General commercial awareness of impact of my internal clients requirements • Ensure both our on and off shore Australian Regulatory requirements as well as Auto & General policy and procedures are being met

Northlakes

As the Registered Training Organisation (RTO) Manager my responsibilities include overseeing the running of the in-house RTO and strategic partnering with external RTO's for the delivery of compliance registered training. Under scope within the RTO my team both manage the day to day administration and auditing as well as the face to face and online delivery of Tier 2 General Insurance General Advice qualification. This qualification is delivered within Auto & General as well as partnering with Auto & General affiliated companies. In addition to delivering in-house qualification my RTO and Compliance team partner within the VET sector to deliver additional qualifications and regulatory training. All our training is designed and delivered in line with the strict standards of ASIC and ASQA and our own Auto & General Policy and Procedures.

Northlakes

Within my role as the Learning and Development Manager - Operations I am responsible for three major portfolios:-• Operational Learning and Development requirements with the Auto & General Group, • Manager of the Auto & General RTO including partnering with external RTO's for the delivery of out of scope VET programs, and • Compliance Training ManagerMy role sits within the Learning, Performance and Careers under the People and Culture team. I am responsible for a range of learning and development programs, project and services across the Group including Auto & Generals the offshore contact center. I manage a large geographically dispersed team within Australia and South Africa. I maintain exceptional communications between my team that I supervise on a day to day basis and with managers and senior leaders that I work with across the business ensuring strong stakeholder management. I manage and drive a culture of continuous learning in line with Auto & General's capabilities and within the "Auto & General Way". I have a strong business and commercial acumen and drive a culture of this within my team, in all actives I undertake I ensure that they are in line with Auto & Generals Ultimate Business goal and strategic plan.L&D Manager - Operations I am responsible for:• Managing the design of programs, initiatives and material in consultation with business leaders and subject matter experts • Facilitation relating to communications, interpersonal skills, presentation skills, leadership and management skills.• Delivery of Learning and Development project, supporting delivery within organisational wide project and programs • Manage and maintain continuous engagement with key stakeholders ensuring delivery and service support for front line programs• Manage the ongoing reporting and analysis of training activities across the Group • Manage a large diverse geographically dispersed team across multiple sites within Australia (3) and South Africa (1)

Brisbane, Australia

• Provide high level advice, support and guidance in relation to the needs analysis, development, promotion and delivery of corporate learning programs to meet capability Development priorities identified for a range of delivery modes (i.e. face-to-face, online and self- paced) to ensure services are delivered within agreed timeframes, quality standards and budgetary constraints;• Maintain effective relationships with Human Resource Business Partners and other teams within DSITI to achieve collaboration and cooperation in the delivery of corporate learning and development services across DSITI;• Contribute to the development of effective strategies to guide the implementation of learning and development initiatives inclusive of delivery mode; determination of training provider, monitoring and evaluation strategies and ongoing sustainability to ensure compliance with agreed outcomes;• Work collaboratively with other learning providers and subject matter experts across DSITI to support the design, development and deployment of learning solutions and resources within agreed standards;• Develop and maintain effective partnerships with external providers to negotiate and coordinate delivery of learning solutions tailored to the requirements of DSITI context;• Contribute to the implementation of education initiatives within DSITI through participation in various committees and working parties;• Contribute to the evaluation of face-to-face, online and self- paced learning resources and programs delivered within DSITI to ensure the effectiveness of the learning solutions provided to staff;• Act as an appropriate and effective role model and promote a culture and supporting practices that reflect the organisational values through demonstrated behaviours and interactions with clients, employees and stakeholders

Brisbane, Australia

As the Senior Learning and Development Manager for Smart Service Queensland I am responsible for managing the learning and development team in the design, development and delivery of training programs and undertakes project management of organisational development initiatives to ensure the ongoing growth and capability of Smart Service.Lead and manage a team of Learning and Development professional and subject matter experts to ensure effective implementation and delivery of training initiatives across Smart Service Queensland.Responsible for the develop of the Learning and Development Strategy for Smart Service Queensland ensuring alignment with the current and future direction of the organisation.Develop training plans for Smart Service Queensland encompassing train-the-trainer and officer training programs with input from multiple stakeholders including corporate business areas, key agency clients/content owners and within Smart Service Queensland.Lead and manage the development of program design, development, delivery and evaluation of training programs that support business objectives.Ensuring training initiatives are linked to business requirements and supportive of the overall organisational objectives.Establish key partnerships with internal and external providers to ensure Smart Service Queensland’s Learning and Development program aligns with industry best practice. Collate, analyse and report on the performance of Learning and Development ensuring a relentless focus on continuous improvement. Vendor and contract management, service provision, upgrades and third party support with external providers to ensure the effective delivery of online training activities.Within this role I was able to deliver a broad program of work through my extensive experience and knowledge in the successful delivery of training programs within a service delivery environment.

Brisbane, Australia

• Conducted training needs analysis scoping projects and training requirements. • Research, design, develop and evaluate training programs and resources, for Smart Service, utilising contemporary learning techniques and strategies to facilitate the organisation’s ongoing growth and capability.• Designed and delivered training programs including up skilling and induction of both soft skills and service skills, to Smart Service Queensland staff on behalf of client agencies.• Participate in reporting through DOTS Smart Service Queensland’s LMS

Brisbane, Australia

• Designed, delivered and implementing training programs within GE ensuring consistency and quality across all GE service delivery.• Completed additional training for staff in testing process, Production Verification Testing (PVT), and Business As Usual sessions (BAU)• Service design in in-house programs and systems: VisionPlus, Xcalibur, CardPac, my-Learning @ GE (e-Learning)• Designing product knowledge training material as a basis for e-Learning • Maintained my Training and Development Role while also performing as the Site coordinator Change Manager for the CreditLine Migration (The Integration of AGC into GE) • Co-ordinating and implementing testing strategies(Site coordinator role)

The co-ordination of change activities at the Buranda office for the migration of all AGC clients off a dos based platform onto GE's Vision+ platform.