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Janet Smith is listed as Continuous Improvement (CI) Analyst | Quality Analyst at Amazon, a company with 500669 employees, based in Phoenix, Arizona, United States. AeroLeads shows a work email signal at amazon.com and a matched LinkedIn profile for Janet Smith.
Janet Smith previously worked as AHS Investigation Specialist at Amazon and Customer Experience Specialist II at Loancare. Janet Smith studied at Group Design Associates, Inc..
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AeroLeads found 1 current-domain work email signal for Janet Smith. Compare company email patterns before reaching out.
Aspiring recruiter with 22 years of expertise in team development, customer service, continuous/process improvement, and risk management. Nominated for the AIM (Advancing in Management) Program, with a focus on expanding management and coaching practices to enhance work environments and drive organizational efficiency through innovative leadership. Passionate about developing high-performing teams and fostering a collaborative atmosphere to achieve organizational success.
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A career timeline built from the work history available for this profile.
United States
Conduct quality audits, such as call audits and post notification reviews, on Amazon's Global Security Operations Center's (GSOC's) agents to ensure adherence to quality standards, deliver actionable feedback to improve performance, and manage defects by addressing issues promptly when defect thresholds are exceeded.Analyze quality control data in a risk.
United States
Acted as the primary interface between Amazon and business partners, handling up to 70% of communication via phone and email, to assist Amazon sellers with account and listing issues.Resolved listing and account violations, ensuring sellers understood and adhered to policies.Investigated complex seller transactions, reducing e-commerce fraud and ensuring.
United States
Resolved escalated homeowner queries, ensuring adherence to quality standards and customer satisfaction.Assisted Customer Service Representatives in trend identification and issue resolution via Help Desk.Performed administrative tasks including business writing, printing, auditing, and email communication.Provided exceptional customer service to address.
Dallas, Texas, United States
Coached associates, provided performance feedback, and developed plans for measurable growth.Managed team, systems, and projects to meet unit goals and company standards.Resolved escalated customer issues, ensuring top-tier support and satisfaction.Adjusted team schedules based on volume, adhering to budget guidelines.Fostered a healthy workspace with.
Dallas, Texas, United States
Confirmed payment arrangements on overdue accounts through outbound calls, enhancing customer compliance.Led presentations to new associates, sharing best practices and improving team knowledge.Developed detailed reports on adherence, erroneous payments, and fee waivers for operational accuracy.Monitored escalated calls and audited daily metrics, ensuring.
Dallas, Texas, United States
Handled customer calls to set up payment plans, achieving measurable improvements in account recovery.Delivered customer service for internal and external clients, enhancing operational efficiency.Cultivated a customer-centric approach in addressing financial challenges, fostering positive relationships and improvingclient retention rates.Reviewed payment.
Chicago, Illinois, United States
Managed and facilitated all office operations, including payroll, invoicing, contract preparation, and supply requisition,ensuring smooth workflow.Coordinated architectural submissions and zoning meetings, enhancing project efficiency.Balanced accounts using QuickBooks, maintaining financial accuracy and accountability.Organized collaborative meetings with.
Other employees you can reach at amazon.com. View company contacts for 500669 employees →
Sagar Lund
Colleague at AmazonUlhasnagar, Maharashtra, India, India
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Rajam Lenin
Colleague at AmazonCoimbatore, Tamil Nadu, India, India
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Kayla Livingston
Colleague at AmazonWashington DC-Baltimore Area, United States
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Aditya Mohapatra
Colleague at AmazonBengaluru, Karnataka, India, India
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Alexia Tavares
Colleague at AmazonTrês Lagoas, Mato Grosso Do Sul, Brazil, Brazil
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SR
Sandeep Rathee
Colleague at AmazonPanipat, Haryana, India, India
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Gianni Iannelli
Colleague at AmazonLeicester, England, United Kingdom, United Kingdom
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Christine Sologia
Colleague at AmazonGambir, Jakarta, Indonesia, Indonesia
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Shushil Tiwari
Colleague at AmazonVadodara, Gujarat, India, India
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CC
Courtney Cole
Colleague at AmazonCleveland, Ohio, United States, United States
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Janet Smith works for Amazon.
Janet Smith is listed as Continuous Improvement (CI) Analyst | Quality Analyst at Amazon.
AeroLeads has found 1 work email signal at @amazon.com for Janet Smith at Amazon.
Janet Smith is based in Phoenix, Arizona, United States while working with Amazon.
Janet Smith has worked for Amazon, Loancare, Kohl'S, and Group Design Associates, Inc..
Janet Smith's colleagues at Amazon include Sagar Lund, Rajam Lenin, Kayla Livingston, Aditya Mohapatra, and Alexia Tavares.
You can use AeroLeads to view verified contact signals for Janet Smith at Amazon, including work email, phone, and LinkedIn data when available.
Janet Smith studied at Group Design Associates, Inc..
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