Janet Spell Email & Phone Number

Houston, Tx, Us

Spring, Texas, United States

Houston, Texas, United States

Houston,Texas

• Managed designated opportunities from lead to close, including order processing, approved by sales management. Prepare quotations for transactional add-on sales to existing customers. • Respond to inbound sales related inquiries.• Contribute to and support the territory plan in conjunction with the sales representatives• Participate in funnel meetings, as appropriate, as well as planning and delivery of sections of the annual territory and account plans. • Provide support for open territory funnel coverage, as directed by Sales Strong EDI & root cause analysis. Run daily reports in SAP view & update idoc errors for the following documents: 856,850,810,855 & 860 data received from & provided to customers and vendors. Review data in Seeburger (3rd party edi system) as needed. Large volume idoc processing for build to order & configuration to order servers. Strong customer & vendor service provider.UAT & regression testing project manager for the SAP tools development team.

Provided day-to-day support for EDI system operations. Proactively monitored and updated the EDI production environment and SAP transactions. Ensured all scheduled jobs completed successfully and were processed accurately. Initiated and maintained trading partner relationships. Rolled out new trading partners and updated existing partners with new transactions. Experience with Sterling Commerce Gentran NT Server, ANSI X12 data formats and EDI specifications. Gained understanding of X12/EDIFACT data standards and working knowledge of SAP EDI transactions.Viewed SAP IDOC data for troubleshooting purposes. Updated EDI tables as needed to correct errors, or informed other departments of data updates required to resolve issues.Preformed testing with various trading partners for new transactions, and upgraded existing partners to newer EDI versions. This resulted in paperless transactions that provided a 25% reduction in daily operating costs.Reviewed and maintained SAP workflow, where purchase orders with functional errors are sent preventing a touchless order process. Severed as primary EDI contact for key fortune 500 accounts including Wal-Mart, Target, NTB, Walgreen's Tyson foods, Canadian Tire and many others.Preformed user acceptance testing with every new version of SAP that was implemented.

Leadership and supervision of 6 staff members in the automotive chemicals division. Conducted interviews and yearly performance reviews. Set up job functions by employee to ensure quality customer service performance was meet on a consentient basis. Interviewed 15 potential customer service representatives for two new positions.Created training documents for customer service department. Frequently interacted with sales managers, in terms of credits, pricing and logisticsHelped with the creation of sales contracts for new customersQuick resolution of customer complaints quickly providing long-term resolution resulting in 98% customer satisfaction scores.Worked directly with shipping facilities to ensure timely shipments.