I am an experienced and enthusiastic Senior Service Manager with a very successful track record in client retention and development. I have excellent skills in long term relationship building, achieving financial targets, issue resolution, networking and communication skills. I also have proven experience in retaining and growing key accounts, managing customer relationships and producing strategic account plans.I am currently working in the ITAD sector with a cross section of customer profiles. Prior to that I worked in the information management and records management sector for over 8 years. My skills would transfer easily to other industries.