Partner with the leadership team to create a portfolio of client opportunities in a consultative approach to developing new leads. Responsible for creating, managing, and maintaining long-term client relationships to optimize strategic solutions and customer satisfaction across all business units. * Responsible for driving new business into all solutions groups based on established ideal Client profiles. * Builds trusted relationships and anticipates the needs of our partners through diversifying products and services. * Presents interactive services and large digital projects such as content design and development, multimedia, LMS solutions, web design and applications, and training and workplace development services.

Responsible for developing and implementing NIADA's education strategy to meet its members' certification, e-learning, in-person education, and networking needs. Administer training programs NIADA members through live and online events. Design and coordinate education breakout sessions at the annual convention and Fall show. Handle all project management for NIADA's learning management system, Certified Master Dealer program, and other dealer training academies. Manage education budget, which includes the LMS, instructional design support, and third-party vendor contracts. Responsible for receiving and reviewing NIADA's Foundation scholarship applications for high school students interested in pursuing a degree in automotive.

Strategic and operational responsibility for the staff, programs, performance, and execution of Professional & Continuing Education, which provides non-credit instruction for business and industry training, professional development courses to support license attainment and retention, workforce development, personal enrichment, and public service programming. Developed, marketed, implemented, and evaluated programs; designed and promoted continuous improvement processes; developed business, industry, educational, and agency partnerships.

Directed, designed, developed and managed UC's community education programming. This included monitoring trends and identifying community needs/interests; planning and growing curriculum and courses via various delivery formats; recruiting, hiring, scheduling and evaluating instructors. Identified, developed, strengthens/maintains partnerships and alliances with internal and external organizations/constituents for expanded scope of offering and visibility.

Served as an official staff senate representative to university administration and board of trustees. Responsible for setting the strategic direction of the staff senate consistent with the strategic direction of the university in partnership with the senate cabinet in accordance with these bylaws, the university code of conduct, and committee policy.

Worked collaboratively with members of the e-learning community in efforts to support and advance online learning as a key strategy in the teaching and learning mission for the University. Implemented and maintained essential elements of the University's State Authorization compliance program, which aimed to ensure the institution and its online programs are in compliance with state laws and federal regulations related to online/distance learning. This included researching and staying current on statutory guidelines; gathering and maintaining information and materials from various academic and student support units; and employing best practices for initiating and submitting authorization applications with state agencies. Served as the Quality Matters Coordinator (QMC) for main campus; maintained working knowledge of QM standards and practices at the University; coordinated course review process; and assisted with scheduling, coordinating and delivery of training workshops. Assisted Academic Director of Distance Learning with special projects and reports; responded to ad-hoc email and telephone inquiries from potential online/distance learners; maintained Online Student Orientation and Distance Learning website (a central portal of information regarding online/distance learning); managed web-based forms for MOOC inquiries and submit reports; participated as a member of the eLearning team on the Accessibility Subcommittee.

Served as the primary point of contact for clients, specifically for Directors at major corporations and the initial point of contact for all clients; handled legal files related to commercial collections, landlord/tenant and mechanic's lien law; prepared pleadings, incorporation documents, settlement agreements and other legal documents; performed legal research using Lexis-Nexis, state legislation and other legal websites; provided direct supervision to the executive secretary, legal clerk and other part-time staff; managed human resources functions: recruiting, interviewing, hiring, training, performance reviews, salary negotiation and benefits enrollment; prepared client billing and generated monthly and other year-end profit reports.