Janet Tan Email and Phone Number

I am responsible for ensuring the day to day operations of the Operations team in meeting 100% service levels agreement for a custom build java solution. I am also the enhancement lead. • Manage a team of 80 for Production support as well as implement enhancements• Build credibility, establish rapport, and maintain communication with key process stakeholders• Develop an account strategy with each department to establish good client relationships• Ensure timely delivery of Change… Show more I am responsible for ensuring the day to day operations of the Operations team in meeting 100% service levels agreement for a custom build java solution. I am also the enhancement lead. • Manage a team of 80 for Production support as well as implement enhancements• Build credibility, establish rapport, and maintain communication with key process stakeholders• Develop an account strategy with each department to establish good client relationships• Ensure timely delivery of Change Requests• Plan and control of existing revenue and of service delivery to ensure timely delivery with good quality• Quality monitoring at the Contract level• Plan and manage financials to ensure profitability Show less

Managed a portfolio of more than 20,000 users. I am responsible for ensuring the day to day operations of the team in meeting 100% service levels agreement with the clients for SAP system.• Optimize levels of productivity and sustain overall project success• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels including CIO and CFO• Successfully led team to implement automation of processes which successfully saves 95% of the… Show more Managed a portfolio of more than 20,000 users. I am responsible for ensuring the day to day operations of the team in meeting 100% service levels agreement with the clients for SAP system.• Optimize levels of productivity and sustain overall project success• Build credibility, establish rapport, and maintain communication with stakeholders at multiple levels including CIO and CFO• Successfully led team to implement automation of processes which successfully saves 95% of the manual effort• Successfully clinched new deals through well-presented orals• Strategically plan and organize resources across multiple projects resulting in cost to serve improvement of 7%• Selected at country level as Performance Achievement Champions for Accenture Singapore Show less

I am responsible for ensuring the day to day operations of the Finance and Procurement team in meeting 100% service levels agreement.• Build credibility, establish rapport, and maintain communication with key process stakeholders• Develop an account strategy with each client to establish good client relationships• Successfully reduce 35% re-work by effectively reviewing potential design gaps• Coach and guide team to provide better service to clients• Effectively manage… Show more I am responsible for ensuring the day to day operations of the Finance and Procurement team in meeting 100% service levels agreement.• Build credibility, establish rapport, and maintain communication with key process stakeholders• Develop an account strategy with each client to establish good client relationships• Successfully reduce 35% re-work by effectively reviewing potential design gaps• Coach and guide team to provide better service to clients• Effectively manage virtual team across multi regions Show less

• Analyse clients’ Finance and Procurement needs and provided recommendations for streamlining processes and determining appropriate implementation strategy• Provide quality ongoing customer support, ensuring the successful implementation of system changes to the business • Facilitate feasibility study workshops for SAP FICO and Procurement modules• Gather user requirements and performed FIT/GAP analysis

• Manage to get key stakeholders buy-in and support to implement change• Effectively roll out system to users with zero user resistance through change management • Develop and roll-out effective program-wide communications• Prepare presentation materials and conducted Change Agents’ Workshop• Supervise the work of analyst and contract staff in Change Management and Training team

• Analyse and design bank and Human Resources (HR) interfaces• Coordinate and manage the work of junior team members• Perform requirement clarification sessions with the clients as well as functional teams• Effectively reduced 25% re-work by reviewing design of junior team members

• Coordinate all program-level reportings• Implement and maintain configuration management, risk management, issue management processes• Maintain program-wide approaches, plans, policies, and procedures• Assist Program Manager in team effectiveness activities

• Provide top-notch customer service to passengers while ensuring their comfort and safety throughout the flight• Receive complimentary letters and email from passengers for exemplary services provided to the customers on many occasions• Work with passengers and crew from different cultures and backgrounds• Deal with difficult passengers and situations politely but firmly