Janet Ware Email & Phone Number

Duties: Accurately and efficiently maintain corporate polices and information for Alamo, Enterprise and National in Sabre, Galileo, Worldspan and Amadeus (Global Distribution Systems).Research and troubleshoot booking concerns within the GDS systems, OTA’s (On-Line Travel Agencies), corporate booking tools (CBT), as well as internal systems. Provide customer service to travel agents, vendors and customers by providing information and solutions to customer issues in an informed and timely manner.Administer and maintain our Travel Agent Programs such as the Enterprise Travel Agent Partnership and Alamo and National Cash-In-Club programs.Manage various queues for all three brands in the GDS systems.

Usa

Interact with customers to provide basic or scripted information in response to routine inquiries about products and services.

Responsible for ensuring all staff were fully trained on CWT standards, new enhancements and products. Reviewed telephone statistics ensuring company standards are met and realigning staffing levels as appropriate. Provided weekly, monthly and yearly schedules for 24hour emergency service center staff of 82. Processed employee timesheets. Maintained HR database for staff of 82, which included tracking time for vacation, sick, FMLA, personal holidays, and company holidays and purchased time off request.

Domestic and International reservationist for TWA