Empowering small businesses to maximise their growth potential. Bookkeeping, H&S, QMS, HR, Contract Support.

Responsible for the creation and implementation of a robust health & safety system for a rapidly growing plumbing and heating company employing 22 employees working in a range of domestic and commercial settings. Responsible for the complete financial management of the company, from full integration of CRM and accounting systems, payroll, VAT, bookkeeping and strategic financial forecasting and planning; resulting in significant growth of turnover and net profitability. Creation and implementation of HR processes and procedures covering recruitment, performance management and staff development of both field and office based personnel.Responsible for the day to day management of a busy Helpdesk servicing several thousand domestic and commercial customers. Creation, development and implementation of quality management system and compliance with relevant business associations - Financial Conduct Authority, Safe Contractor, Constructionline etc.Responsible for the development of company website and increased social media presence.

Management of the Helpdesk function, providing excellent customer service standards to the many contract clients held. Operational and financial management of large local Authority contract providing hard facilities services to over 20,000 Scottish properties.

• Responsible for the efficient delivery of all hard and soft facilities services for three Centres – Dundee, Edinburgh and Glasgow, including contract negotiation, establishment and maintenance of robust SLA’s and KPI’s.• Preparation and management of robust PPM schedules for all Scottish Centres.• Responsible for the preparation of annual office cost budget and implementation of effective cost control processes and reporting to senior management team.• Management of facilities team, encompassing all aspects of location Human Resource procedures including recruitment, appraisal, development, grievance and disciplinary issues.• Responsible for managing the completion of snagging process following £1.5m office refurbishment in Glasgow.• Responsibility for compliance with all H&S legislation on both a day to day basis as well as contractor compliance during building projects throughout Scotland.• Implementation of a robust contractor control system within all Prince’s Trust Centres throughout Scotland.• Responsible for the development and implementation of a robust external room booking system to generate additional funding for The Prince’s Trust.

• Provision of high quality executive assistance and technical support to Business Development Director.• Effectively manage the email inbox, identifying emails which are of an urgent nature and requiring action. Responding to administrative emails and drafting responses to emails and enquiries within agreed remit.• Act as gatekeeper for the dairy, make appointments, organise meetings, conference calls and workshops and all associated logistics including flights, hotel and rail bookings to ensure effective time management.• Preparation of monthly sales and pipeline report to senior management from Oracle CRM system, weekly Sales Manager activity reports and commercial data.• Super user of Oracle CRM system providing training and administrative support to all of Major Projects division within Balfour Beatty.• Preparation and distribution of meeting agendas, minutes, presentations and management of follow up actions.• Provision of full administrative support to Work Winning team of 25 throughout the UK.• Holiday and sickness cover for Managing Director’s Executive Assistant.• Provision of administrative support to New Nuclear Director as required

• Responsible for the design, specification, procurement and delivery of £1m refurbishment of 100,000sq.ft of head office space in Berkshire.• Responsible for design, procurement and delivery of £250k technically challenging project to convert a data centre into much needed meeting space. • Responsible for procurement of office space, both leased and serviced in several locations throughout the UK and the design, specification and fit out of the space on time and within budget.• Primary responsibility for negotiating the best possible terms of a new 10 year lease of 100,000sq. ft of head office space in Berkshire.• Responsibility for all office moves to ensure that headcount growth and space is managed effectively resulting in minimal team down time and maximum productivity.• Provision of corporate switchboard function to reflect the exceptionally high level of customer service synonymous with Amazon.co.uk.• The development and delivery of a robust business continuity plan for the corporate headquarters function to the senior management team.• Responsibility for the efficient delivery of all hard and soft facilities service functions to corporate head office including contract negotiation, establishment and maintenance of robust SLA’s and KPI’s.• Provision of support to other corporate UK locations in terms of procurement and successful delivery of facilities contracts.• Responsibility for compliance with all H&S legislation on both a day to day basis as well as contractor compliance during building projects.• Management of facilities team, encompassing all aspects of location Human Resource procedures including recruitment, appraisal, development, grievance and disciplinary issues.• Amazon.co.uk representative on Board of Management of local Business Action Group comprising local Council, Police and other major High Street retailers.

• Responsible for management of £2.5m contract to provide Catering, Concierge, Reception and post room staff to Hutchison 3G UK Ltd / Ericsson over 6 sites across the UK.• Management of 50 members of staff with 8 direct reports, encompassing all aspects of location Human Resource procedures including recruitment, payroll, appraisal, development, grievance and disciplinary issues.• Responsible for annual budget preparation and detailed variance reporting on a monthly basis to Client team.• Overall responsibility for processing all location purchase invoicing and sales information and preparation of detailed financial analysis to support Client invoicing.• Responsible for the delivery of services to pre-agreed service level agreement and close liaison with Client team to develop services to support ever changing business environment.• Responsible for monitoring other contractor’s performance against service level agreements on behalf of the Client and management of Client nominated Facilities projects.• Responsible to ensure all Health & Safety and Hygiene procedures / legislation is adhered to at all locations.

• Responsible for 15 service contracts across South of England ranging in size from £8500 per annum to £950,000 per annum with a total annual value of £3m.• Management of 150+ staff over 26 sites offering cleaning, security, reception and office services.• Responsible for recruitment and TUPE, payroll, grievance and disciplinary issues of staff.• Implementation of Service Level Agreements and performance monitoring via management reporting and Client liaison.• Responsible for Client recharges, contractual value amendments and purchase invoicing.• Budget and forecast responsibility.• Responsible for development of existing contracts and identification of new business.• Responsibility to ensure all Health & Safety, Quality and Working Time procedures / legislation are adhered to at site level.• Supplier relationship management responsibility.

• Responsible for 6 office locations across UK and Ireland, from 2000sq.ft to 60,500sq.ft.• Property portfolio management from lease negotiation to dilapidations.• Design and fit out responsibility.• Space planning and churn management.• Project management including new £15m building project, active design team member during construction and post construction snagging.• Overall responsibility for the provision of the following services: security, insurance, utilities, company cars, furniture, mobile phones, cleaning, stationery, photocopiers, fax machines and staff event management.• Responsible for the preparation of annual budget of £2.5 - £3m and implementation of effective cost control processes and reporting to senior management team.• Supplier relationship management, contract negotiation, service level agreements and contractor control.• Management of 24 staff members involving performance monitoring, objective setting and staff development planning.• Responsible for an in house catering team serving 250 covers per day from a high quality 120 seat staff restaurant.• Management of delegate transport, distribution and in house printing facility.• Management of in house maintenance function carrying out extensive building projects.