Top English, Bratislava SlovakiaEducation Management industrySeptember 2009 – August 2010 (1 year)As Teacher and Mentor, designed and taught ESL classes in classroom, business and private settings. Empowered people to enjoy using the English language with confidence, in speaking and writing, in a variety of applications. Course content, material and delivery were specific to student needs and objectives. Recommended and sought out by businesses and individuals for developing practical, creative and meaningful lessons.Zurich Insurance, Bratislava SlovakiaPublic Company; Insurance industryAugust 2008 – March 2009 (8 months)As Team Manager, motivated and led team to effectively promote auto and home insurance and provide superior customer service. Monitored individual and team performance, identified growth and improvement opportunities, provided feedback, and implemented action plans to meet sales and personal development objectives. Designed customer-relations call center compliance-breech procedures. Consistent top-ranking sales team exceeded performance and service level targets.CS Lewis Bilingual High School, Bratislava SlovakiaProgram Development industryAugust 2007 – July 2008 (1 year)As Teacher and Mentor, for a private, college prep, foreign language focused high school, taught English, writing, drama and math classes. Responsible for design and delivery of course material, applying diverse teaching methods and student evaluation during one-year contract period. Required the ability to maintain composure and sense of humor, and adapt for student needs in a fast-paced, high-energy, demanding environment.

Client relationship manager; analyzed client holdings to uncover weaknesses, identified financial priorities and presented investment strategies. Acted as the firm's budget/debt counselor and insurance representative in portfolio reviews. Operations management; coordinated client account activities, processed trades, maximized office resources and managed client expectations.

Recruited to direct the operations of a municipal recreation facility, programs and staff. Overhauled a failing institution. Restored confidence in the community regarding the center's fiscal management, quality and value. Improved revenues and reduced costs while adding new programs that increased patronage.

Resurrected a neglected municipal institution into a "must see" destination with local and traveling exhibits, community events, workshops, and volunteer programs. Recognized for leadership and creativity in museum management.

Operations management for cargo/passenger service airline; oversaw start up operation for passenger service to include staff training in ticketing and security procedures and expansion of facility and services. Established and administered operating budget and was recognized for exceeding service and management reporting standards.

Launched statewide cargo training program which included creating policy, developing course training materials, writing company procedure manuals and conducting statewide training. Logistics coordinator for cargo supplies for start-up operations. Conducted safety audits and established first aid training program. Certified in hazardous materials handling and first aid instructor training.

Oversaw freight customer service center which processed inbound/outbound air cargo freight orders; coordinate department work activity, liaison between cargo employees, accounting, sales, operations and client base. Led team to provide excellent customer service; hiring, supervision and training for staff of 10