Janet Winter Email and Phone Number

As a Senior Account Manager for the TeleManager Analytics product, I manage a base of hotels and support their telecom departments. Through analytical tools, advanced knowledge of hospitality PBX and call accounting systems, phone and data provider product knowledge and contract negotiation I assist hotels in reducing telecom costs and increasing revenues. Success is achieved through project implementation and management, collaboration with vendors, carriers and clients and adapting to the ever-changing technology in the telecommunications world.

Started as an Administrative Analyst with Systems Design and Development learning the ins and outs of the telecommunications and hospitality technology industries. Upon promotion to Account Manager I began to manage and support my own clients including completing monthly analytical reporting, invoice and contract analysis, implementation and project management.Shortly after I was promoted to Senior Account Manager, the position which I currently hold with Jazzware Inc.

Began my career at Alorica as a contact center representative, moved into training and my final position was Manager of Training, Quality Assurance and Verification. In this leadership role I managed employees in these 3 departments, including new hire representatives post-on boarding. Primary responsibilities included new hire retention and course completion rates, satisfactory and above quality and verification results and the training and coaching of direct reports to attain and maintain goals. Outside of managing employees, I developed training curriculum, managed new projects and maintained client relationships.