Janet Zapata Email and Phone Number

• Effectively managed a high-volume of inbound and outbound customer calls.• Addressed and resolved customer complaints and or client complaints. • Gathered and verified all required data from customer for tracking purposes.• Accurately documented researched and resolved customer service issues.• Mastered answering customer calls effectively and efficiently in a complex fast-paced and challenging call center environment. • Met or exceeded service and quality standards every review period. • Accurately processed invoice to Glass shops for payment on completed jobs.• Accurately calculated and sent out checks to Towing companies on successful pickups for Insurance clients staying within limits and following National Tax Guidelines.

* Handle a high volume of callers for over 20 different medical facilities.* Promptly figure out what the customer needs are to get them taken care of. * Comprehending the Medical and Dental office scheduling as we schedule for both types of offices. * Understanding and communicating to nursing staff what the patients needs via notes in Athena and Umbe or Dentrix to have their needs met promptly. * Understand all services offered via our company and make sure we offer every route to patients in need. * Maintain a professional demeanor at all times.* Respect the clients privacy at all times.