∙ Respond to queries via chat, email and phone ∙ keep records and prepare report ∙ Provide information about company’s special offering ∙ Escalate issues to appropriate department ∙ Ensure complete resolution of issues through follow up∙ Inform management of frequent queries

∙ Mobilisation of deposit from customers ∙ Follow-up on loan repayments from customers ∙ Opening of new accounts ∙ Reactivation of dormant accounts ∙ Use of Bankone to keep track of customer transactions

∙ Map out day to day class activities ∙ Implementation of effective class management ∙ Assessment of cognitive and non-cognitive variables of pupils ∙ Engage in extracurricular activities ∙ Carry out counselling duties

∙ Maintained administrative workflow with Supervisors ∙ Handled the receipt and dispatch of official correspondence ∙ Monitored the use of office supplies, initiated procurement processes∙ Kept statutory books and records; including the preparation of reports and documents∙ Filing of official documentation and reports ∙ Coordinated general office duties, routing phone calls or messages to appropriate staff and greeting visitors.