Janet Wilson Email & Phone Number

Brisbane Qld

 Monitoring the LMS remedy queue and responding to enquiries and requests from all business functions of Queensland Rail. Creating files for new Accredited Training and Assessment Association (ATAA) members Ensuring existing ATAA members are compliant by undertaking a desktop audit of their files Administration tasks for ATAA members including:o Updating spreadsheets.o Emails requesting certified documents and proof of training Collation and preparation of data to create and maintain reports, graphs and other reporting tools for apprentices and trainees Coordination and authorisation of Australian Apprenticeship Centre (busy@work) apprenticeship/ traineeship contracts for new start apprentices and trainees.  Compiling and authorising completion agreements for apprentices and trainees on behalf of Queensland Rail. Monitoring apprentice and trainee results to ensure they are progressing as required through each component of the apprenticeship or traineeship including:o Monitoring e-profiling reports from the e-profiling website for electrical stream apprenticeso Reviewing K to J report, this is a report sent by TAFE monthly for us to monitor the progression of our apprentices’ TAFE blocks that they attend as part of their classroom training. Liaising with supervisors on apprentice or trainee matters or concerns including:o Apprentices requesting early completiono Bringing attention to outstanding e-profiling cards for electrical stream apprenticeso Bringing attention to apprentices not obtaining a ‘J’ (pass) at the completion of each training block. Administration for apprentices and trainees including:o Running a ‘Monitoring of Tasks’ report on SAP monthly to show wage increases dueo Claiming of Government incentives available for apprentices and traineeso Updating spreadsheets to show current and completed apprentices and traineeso Coordination of TAFE training blocks for apprentices.

295 Ann Street, Brisbane

Organised and Coordinated resources, catering, and logistics for development days, induction workshops, completion ceremonies.Liaised and communicated with key stakeholders such as the project team, state government ministerial staff, managers, graduates and apprentices and traineesPlanned, coordinated and facilitated development workshops.Collated and prepared data for reports, graphs and other reporting toolsKey Achievements:Successful coordination and planning of the annual Graduate, Apprentice and Trainee Showcase event.Positive feedback received from Apprentices and Trainees attending development workshopsMaximum attendance by senior management to all eventsStakeholders informed and up to date

Brisbane

Customer Service Team Leader/Equipment and Facilities Officer (joint role)March 2009 - March 2011 QUEENSLAND RAIL  Supervising and coaching the Customer Service Team of four people including:o Processing Time Sheets through JAKS for the Customer Service Teamo One-on-ones with the Customer Services Team to discuss required professional development. Also to give feedback on performance and discussion of career planning. Processing accounts payable  Checking expiry dates and financial limit of Supply Agreements Creating new and extending Supply Agreements. Creating purchase orders through CIT Coordinating Room bookings for six training rooms often required by large numbers of people. Coordinating Car Booking for Van Arranging Services when due  Updating Learning and Development Manager phone list Organising Safety Share weekly Duties as requested by Learning and Development Manager