Work to keep the airports secure by operating various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft. Perform searches and screening, which may include physical interaction with passengers, conducting bag searches, controlling terminal entry and/or exit points. Interact with the public, giving directions and responding to inquiries.

• Handled customer account inquiries, customer complaints and support issues during high volume and peak seasonal times• Obtained information by interviewing clients and verified information• Assisted in enrollment, determined eligibility by comparing client information to requirement• Responded to inbound and outbound customer inquiries via phone, online and emails• Created and updated accounts utilizing Microsoft and company’s systems and databases

Part Time Retail Sales Agent • Conducted financial transactions to include handling checks, cash, debit and credit cards; balance computerized POS cash register; Performed troubleshooting of cash register and pin pad equipment failures• Utilized effective communication skills and multitasking abilities to assist customers in selecting, returning and ordering merchandise, straightening and restocking shelves• Improved customer’s shopping experience proven by a decrease in returns by 15% over the course of career; Consistently met credit and sales goals

· Assisted in processing applications for 200+ customers daily for CDL and standard driver’s licenses, learner permits and identification cards verifying applicant’s current, accurate and legal presence documentation· Screened applicants for non-fraudulent documentation, vehicle registrations and vehicle insurance· Monitored written test and performed vehicle skills testing and vision checks· Issued licenses, permits and ID’s only when candidate successfully passed all requirements· Handled confidential, personal information appropriately and filed and/or shredded information when appropriate • Assessed applicant’s impairment severity and forwarded a statement of functional concerns and discoveries to appropriate authorities for determination of driving privileges

•Assisted patrons with the use of library computers, related technology and equipment; Provided technical assistance as needed•Recommended, planned and presented special programs for the public; participated in community outreach programs and events; Tracked and reported relevant statistics•Sorted and distributed incoming mail; Assembled informational materials or packets as requested; Handled financial transactions according to County policy•Provided general library services at reference, circulation desk and children’s room; registered patrons and issued library cards; checked in and out library books, and other materials•Sorted and shelved returned books, periodicals, and other materials, catalogued and maintained library materials; Assisted with book clubs and created library displays

•Helped company meet its goals for growth by assisting with in-home estimations and sales presentations increasing the number of customers and unit franchise owners•Managed administrative needs; coached, trained, and supported unit franchisees in superb customer etiquette, professionalism, proper cleaning techniques, as well as, good hiring and employee retention practices• Maintained regular contact with customers, assisted in managing customer complaints, scheduled appointments and workflow, and other personnel related matters • Promoted teamwork by developing training plans and participating in planning and goal-setting sessions, and through positive communication

I have worn a lot of hats while working in various industries and various settings whether for a nonprofit, private, local or state government. In doing so, I have gained an enormous amount of valuable work experience, knowledge, skills and life lessons so that I am able to bring much to the table.

•Addressed client inquiries and assessed needs during in home visits, phone and emails•Provided personal care services and cleaned homes, and facilities per specifications of the client•Performed follow up visits and worked to ensure customer satisfaction and retention•Performed sales, marketing, and clerical task; created and maintained social media page and blog•Ensured high-level customer service and contacted customers to resolve all service related ; prepared and filed taxes for the business

•Interviewed and screened applicants to determine eligibility for programs and services•Reviewed documents for accuracy, completeness •Responded to inquiries and informed clients of requirements for services•Entered new/existing client information into routine logs and reports and/ or organization's database updating accounts as necessary•Provided verbal and written information relating to policies and procedures•Informed clients of alternative and other available resources•Performed clerical duties (i.e. filing, data entry, keyboarding, copying and scanning)

• Conducted door-to-door interviews with residents• Collected, documented and reported personal demographic information adhering to confidentiality and privacy policies and laws• Verified and reviewed documents for accuracy and completeness• Responded to inquiries and informed residents of laws requiring truthfulness and compliance• Entered residents’ information into forms and routine logs• Canvassed areas verifying and updating addresses and ensuring accuracy of all maps