• Successfully deployed and managed future enhancements of the company ERP solution while aligning with strategic business objectives. • Integrated the EDI B2B solution for better data processing and electronic exchange.• Created the IT JIRA workflow management process solution. • Successfully managed the eCommerce solution migration to new platform. • Created the repeatable Project Management flow, including all assets.• Led and trained all agile scrum sessions across multiple IT departments.• Led and managed all large-scale IT Infrastructure efforts.• Managed company move/consolidation from three sites to one main headquarters.• Led and managed the data warehouse move and consolidation effort.

• Successfully rolled out customer facing Flu scheduler and Covid -19 testing.• Created Incident Management protocol.• Successfully deployed EDI FinTech automation with ERP solution (+$100,000).• Led the Rite Aid integration across Bartell channel.• Successfully led conversion | Infrastructure and Decommissioning of Applications.

• Customer driven success• Retail Merchandising• Employee Training

• Full Website Rebrand.• Verizon Lead API.• EDI Sales Reporting.• Salesforce integration including third party API.• Acting IT Director position. Managed critical application IT infrastructure modernization project, implementing hardware/software upgrades and creating end user training/documentation and support. • Owned the full Customer Program experience.• Successfully delivered 575+ projects in 2 years creating an automated cohesive environment.

• Delivered PrePaid enhancements/projects and PostPaid offers/projects • Successfully transitioned PrePaid solutions to new entities working with legal contracts.• Subject Matter Expert in cross-functional projects.• Managed enhancements, defects and projects across the Magenta ERP solution.• Successfully worked with both methodologies: Agile and Waterfall to deploy efforts.

 DINERWARE - Managed a team of 7 people, 6 IT technicians and 1 Implementation Specialist. Duties include hiring, managing, training, and interfacing with the various workgroups to ensure customer issues are resolved or escalated correctly for resolution. Designed a call center escalation process with applicable Service Level Agreements (SLA) that the various work groups adhere to and a tiered work group structure. Managed a 7/24 call center work environment and proper escalation for severity tickets.• Developed an escalation process and training program for external partners and SME's. • Created Onboarding Training materials for new employees and Continuing Educational courses for existing employees based on metric and statistical analysis. • Sold SASS subscriptions to existing customers. Conduit for customer needs and company policies, voicing displeased customers. • Special tasks included creating and managing the Product Evaluation program, including Beta testing sites, postcard programs, and managing all legacy customers. • Troubleshooted hardware, software, internet connections, SQL database queries, CRM Management, and third-party applications for customer systems.

Started my career at Starbucks as a Barista when I was in college at the University of Washington. Upon graduation I moved into a role at their corporate offices in IT -Point of Sales Support. I grew with the company and was promoted into a role as Implementation Analyst opening up all North American Company owned stores. Duties included: planning, coordinating, tracking, and ensuring all POS hardware and software was functioning prior to new store opening dates. Full lifecycle management implementing and executing the distribution of software and any changes. Managed key business relationships with other work groups and vendors. Managed the renovation program for all stores entering their 3rd year. Role also included training, managing, and creating all software documentation. Opened 2000+ stores!Implemented cost saving initiatives across multiple business channels, while working directly with Howard Schultz and Board of Directors. • Planned, coordinated, and tracked full software lifecycle implementation while ensuring all POS hardware and software was functional and delivered prior to new store opening dates. • Managed key business relationships with various work groups and procured new vendors [RFP] for all issues related to software and Holiday Register distribution. • Managed cross-departmental processes within IT, Real Estate, Construction, Procurement and Retail Operations departments to ensure second level support for system issues, including Cat5 cabling, Wireless RF, LAN and WAN. Designed shipping process for POS equipment. Other Positions Held: New Store Specialist, Central Based Parameter Menu Builder Specialist, POS Support Specialist II, POS Support Specialist I, Assistant Store Manager, Lead Store Barista, Barista, and “Mercury Woman”.

Cut and styled hair, conducted seminars, built faithful clientele and styled hair for local fashion shows and modeling agencies.Designed curriculum, recruited new students, supervised instructors and taught haircutting techniques to all students. Special projects included arranging guest speakers and conducting special seminars for students.