Janet Camargo Email & Phone Number

Kansas City, Missouri, United States

Kansas City, Missouri

Kansas City, Missouri

Experienced IT professional providing leadership and management to a team of quality assurance professionals, and supporting the delivery of technology solutions in accordance with the Bank's strategic plan. Responsible for:- Developing, coaching and movtivating a growing staff - Collaborating with management to help define and implement new software.

Kansas City, Missouri

Extensive experience managing and completing all phases of software development. Proven ability streamlining or re-engineering business processes to utilize new technologies. Innovative problem solver with excellent requirements analysis, documentation, and presentation skills. An effective communicator with clients and team members, easily interfacing.

Kansas City, Missouri

Senior Business Analyst with extensive experience managing and completing all phases of software development. Proven ability streamlining or re-engineering business processes to utilize new technologies. Innovative problem solver with excellent requirements analysis, documentation, and presentation skills. An effective communicator with clients and team.

Kansas City, Missouri

• Business solutions oriented analyst responsible for identifying opportunities and increasing operational efficiency through automating or enhancing current processes. Performed all business analysis and project.
• Implemented automated outbound messaging software, decreasing manual outbound calling by 30% and reducing expenses by $300,000 annually
• Implemented after call voice survey software to capture input from 100% of callers to aid in first call resolution and general satisfaction analysis
• Researched, recommended and secured approval for Performance Management software with a 2 year ROI resulting in $100,000 savings annually

Kansas City, Missouri Area

• Individual contributor in the Assistance Support and Advisory Team within the mainframe development division. Innovative change agent responsible for researching and implementing processes to improve project.
• Configured IBM Document Manager software replacing previous process for managing project documentation for all software development across the organization
• Originated and facilitated Post Project Review process for 100% of mainframe development projects across organization in Kansas City, Jefferson City and Boston. Resulting in more streamlined and efficient projects.
• Implemented and documented automated regression testing using HiperStation for Retirement Plan Processing platform (TRAC)

Kansas City, Missouri Area

• Managed and mentored 15 Business Analysts. Evaluated all levels of business analysts while managing the departmental budget, and provided project lifecycle training to all associates in mainframe software development.
• Initiated 1st Retirement Plan Services training program for business and technical associates. Increasing associate’s knowledge leading to higher levels of client satisfaction
• Following promotion into new role as Manager, built a successful team of Business Analysts, stabilizing department and decreasing turnover by 90%
• Built a "BA Bootcamp" curriculum for all Business Analysts training them on all stages of software development lifecycle and standardizing their role on the project team

Kansas City, Missouri Area

• Group manager in Mutual Funds back office operations for several transmission and full service clients. Led staff of 15 Mutual Fund processors and phone representatives. Managed client relationships, projects.
• Led successful multi-million dollar conversion and balancing of Piper, Jaffray Closed-End funds to Open-End funds
• Led new fund implementation for international start-up mutual fund that was a joint venture between a United States and Canadian brokerage firm

Kansas City, Missouri Area

• Individual contributor responsible for personal computer hardware and software installation, maintenance and training.
• Conducted DOS operating system, spreadsheet, word processing and database training classes for users of personal computers across the company and subsidiaries in Kansas City
• Led hardware and software installation initiative for 1st Automated Work Distributor (AWD) installation in Kansas City and Boston
• Coordinated installation of personal computer hardware and software for a new location to house 1000 associates

Bachelors Of Science, Business Management And Computer Science

Certification, Project Management