As the department executive administrative assistant, I support and represent three managing directors and the team with professional courtesy and acumen and deliver flawless work output. My daily routine also includes interaction with various executive level internal clients across the lines of businesses. • Maintain complex and detail calendars • Manage the coordination and logistics of both internal and external meetings • Arrange and coordinate complicated domestic and international travel • Organize all aspects of in internal and external events, including catering and transportation • Process invoices and T&E expenses claims for team members, ensuring all policies are followed and items are processed within provided guidelines • Assist with staff on-boarding and off-boarding, which includes requesting equipment setup and system access • Produce high quality emails and messages to individuals at all levels of the organization • Maintain department documents, including current organizational charts and Executive Bio's • Handle regular activities without prompting, and advice in advance with issues or delays • Assist in editing spreadsheets and presentations including printing and binding, for client meetings

Vendor Management - Responsible for Contingent Workforce Operations Center onboarding and monitoring 1000+ contract and sub-contract staff, built strong partnerships with vendors and control partners, metrics and reporting, vendor controls and a wide variety of administrative functions. • Managed a high volume of contract staff for 17+ years• Supervised systems access and completion of required mandatory training across the U.S.• Developed key reports to assess and control processes and expenses to help line of business managers make informed decisions• Partnered with training and communications teams to develop change management processes related to project delivery • Implemented, improved, and simplified vendor onboarding process, trained 20 vendors and JPMC managers with positive results, impacting feasibility of management and control of staff locally

Project Management – Coordinated, created and maintained internal and external resources for flawless execution of projects, ensuring goals were met – on time, under budget, within scope and clients satisfied.• Coordinated training tasks; registration, classroom setup, program logistics, and scheduling with external vendors• Negotiated reduced training rates and passed savings to the lines of business• Partnered with internal technology teams in management meetings to develop website updates• Led the implementation of conference rooms and reservations. The system automation for over 82 conference rooms using the Six Sigma methodology improved the booking process, reduced the per room booking process from half an hour to 5 minutes and enhanced the client experience• Assisted management with the implementation plan, merging several teams, and formalized presentations for senior leaders• Coordinated worldwide town halls, managed and monitored attendee lists, resulting in compilation of headcount, equipment, telepresence, communication tools for attendees and presenters, agenda, and polling• Supported Amenity Services with special project coordination, business logistics, and offsite meetings• Worked with Corporate Human Resources and Recruiting Office to create corporate job aides that increased productivity throughout the team within the US, APAC and EMEA• Proposed, initiated and accomplished a transition of 1000+ contractors to five regional managers in the U.S.• Helped motivate colleagues to work together and improve collaboration with team building events• Became the Subject Matter Expert on specific topics/areas and presented in a variety of forums and settings

Client Services - Resolved overcharges and incorrect charges by clarifying the customer’s concerns, determining the cause of the problem, selecting, and explaining the solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution to avoid future occurrences.• Answered incoming internal client calls, emails, and chats regarding billing issues• Collaborated with management team to ensure allocation charge reversal was processed• Worked independently to review, assess and resolve customer concerns within amenity services, keeping management abreast of results and escalated if necessary

Other Business – Responsibilities included mentoring of junior staff, compilation and review of statistical documents, controlled coding and the processing billing for various insurances within a hospital setting. • Supervised secretarial personnel and volunteers• Guru insurance coding payment processor for various vendors• Assisted director with state grants process by compiling detailed statistical reports• Coordinated special functions for the department and hospital• Processed time cards, maintained office schedule, ordered supplies, and processed work orders