Janet Christensen Email and Phone Number

As a knowledgeable professional, my area of expertise is to provide builders and developers with a premium fiber product that can increase the value of their properties. Power your properties with Quantum Fiber by visiting us at https://fiber.q.com/fiber/s/welcome

Providing "First Class" professional service is my main goal, by putting all my focus on You and that includes you and your families wants and needs, at Vibrant we believe putting people before profit. I provide honest advice and feedback and will assist in your financial decision in the purchase/sale of your home, Business or commercial property.

KW Commercial associates provide the very highest level of service to multifamily owners and investors with superior market knowledge and can deliver valuation and analysis of market trends. Our associates have expertise in sales, acquisition, development, finance and valuation, which extends to conventional apartment properties, condo development and conversions, student housing and residential income development land. Whether you are selling a single asset or national portfolio, our associates provide you with unparalleled market information, brokerage advisory, acquisition, disposition and financial guidance to help you achieve the highest level of results. If expanding your portfolio is the objective, our local experts can help you identify and acquire properties which meet or exceed your investment goals.Finding the right property management companyProviding current rental and vacancy dataAssessing local rent control issuesAssisting with tenant leasing

Direct the day-to-day operational, sales, recruiting and human resources initiatives for multiple branches to continuously increase profitability. Responsible for a geographically dispersed team of three Branch Managers including 10 to 13 employees accountable for sales, service, and staffing results in a metrics-driven environment. Manage fiscal budget process through optimal client service delivery while keeping salary costs below profit plan guidelines. Build and cultivate long-term quality relationships with clients by addressing their needs and ensuring their utmost overall satisfaction under tight deadlines. Key Accomplishments:• Influenced combined four branch District gross margin sales of $1M within six months; compared to company-wide 17 branches of $2M in gross margin sales. • Strengthened and transformed low performing teams into profitable branches in fewer than 18 months. • Promoted trusting work culture and tore down silos within district resulting in positive employee performance and transparent communication. • Facilitated weekly strategic and tactical meetings with management team to brainstorm, plan and implement marketing plans, recruiting strategy and project management, focusing on upcoming deadlines to maximize results and reduce non-productive activities.• Implemented ongoing training and growth opportunities for team members to engage at deeper levels in their position responsibilities become subject matter experts and receive cross-training and job enrichment opportunities.

Performed quality monitoring of Customer Service Representatives to improve quality, minimize errors, and track overall performance. Documented an accurate record of all call information and performance statistics for reporting measures. Initiated remedial action to rectify any staff developmental needs based on Key Performance Indicators/KPIs and observations. Provided technical support and customer service excellence in call scripts to support efficient management of call volume. Key Accomplishments:• Conducted hundreds of interviews to recruit a highly skilled team while simultaneously coordinating new hire training and development. • Designed and implemented an employee onboarding process reducing internal turnover by 30%. • Rehabilitated most underperforming team within five months; attained top 10 performance rank out of 26 teams.• Developed and implemented Employee Recognition Programs to promote and reward a high performing cohesive culture including Award banquets, annual celebrations, employee appreciation events and spot awards. • Created team rotation to ensure call floor was sufficiently staffed during core hours, resulting in reduced wait times and increased overall customer satisfaction.

Spearheaded all aspects of collections activities, policies, procedures, and compliance; continuously monitored script delivery by team members. Responded to compliance violations and audit requests. Developed several methods for inspiring collection team members to exceed monthly goals. Key Accomplishments:• Recognized for exceptional leadership results with “Supervisor of the Year” award.• Showcased client satisfaction with 96% passing audit rating and “Client of the Month” award for nine months of a calendar year. • Transformed jeopardized client account into being #1 rated account. • Implemented new collection programs, motivating collection employees to succeed and exceed company quotas. • Created regular training sessions for employees designed to enhance both technical and soft skills.• Collaborated with company senior leaders to improve employment policies that resulted in a reduction of harassment claims and complaints.

Maximized revenues by proactively collecting funds on financial accounts with receivables balances. Served as a liaison across departments; researched accounting issues, and reviewed customer accounts to ensure accuracy. Exceeded KPIs and fostered a positive environment, resulting in promotion to managing team of collectors. Located and contacted delinquent account holders utilizing skip tracing and various search methods. Negotiated and secured appropriate payment arrangements. Key Accomplishments:• Distinguished into the Top 10% Advisor ranking out of 200+ collectors. • Identified as a high potential; promoted into a Lead role after six months and then into Management after one year. • Conduced and mentored collectors during cost-benefit analysis to assess risks to default and asset returns.