Janet Clifford Email & Phone Number

Philadelphia, Pennsylvania, Us

Project Manager and Training Consultant for a global utility company.

Armonk, New York, Ny, Us

Joined IBM through the 7Summits Acquisition.Collaborated with internal IBM Change Consultants to build and grow the IBM Salesforce Change Management Consulting practice including building templates and samples and coaching other consultants. Change Management Lead for Salesforce technology transformations ensuring a smooth transition for employees and advising leaders on their short and long-term change strategy. Partnered with clients to develop and execute plans for training, communication, stakeholder engagement and analysis, impact analysis, risk assessment and mitigation, resistance management, change agent network, and post Go Live reinforcement.

Armonk, New York, Ny, Us

Utilities: (Salesforce Service Cloud, Field Service)Trusted Advisor for client's Manager of Change Management and Project Manager during blueprinting/discovery phase. Designed and delivered a Change Management Strategy describing 8 workstreams, project schedule, and RACI to support multi-phased project for 7 gas/electric companies located in 4 Northeast state. Facilitated Change Champion kick-off. Coached and mentored the Change Analyst. Transportation: Production and Service (Salesforce Service Cloud Case Management) As the Trusted Change Management Advisor designed a Change Management Strategy and the associated plans. Partnered with the client's Change Management Lead to perform a monthly risk assessment of the project health and shared the score with senior leadership. Led the pilot of the client's newly development Change Management Playbook with templates, tools, and assets. Delivered a SWOT analysis of the pilot to the client's Manager of Change Enablement. Coached and mentored the Change Analyst.Real Estate Development and Management: (Salesforce Sales Cloud)Designed and implemented a Change Management Strategy including training and communications activities to enable 250 leasing reps and managers on Salesforce Sales Cloud that optimized and simplified their daily interactions with multiple leasing management systems. Retail Marketing: (Salesforce Experience Cloud & Marketing Cloud)Designed, development and executed a Change Management strategy including training and communications to enable 300 partners on the one-of-a-kind-industry partner portal streamlining campaign creation, management & tracking.Pharma - BioScience: (Salesforce Sales Cloud, Service Cloud, Marketing Cloud)Managed the design and development of the Change Management training materials supporting the global rollout of a Super User 3-day Train-the-Trainer program.

> Led the Change/Training activities for the implementation of a Salesforce Health Cloud CRM technology solution resulting in automated case management processes and documentation requirements for 5500+ client cases.> Enhanced company-wide onboarding by leading the project to redesign the 90-day company-wide and clinical onboarding program with input from HR, IT, Marketing and Clinical stakeholders. > Provided just-in-time access to onboarding, training, and coaching materials and tools by managing and populating an LMS365 environment.> Transformed clinical onboarding by partnering with SMEs to enhance the 90-day Clinical Onboarding program and develop a remote coaching program for internal care teams supporting and educating external clients. > Contributed to successful win of major client contract for new business model by leading the design and development of a 4 course Dementia curriculum with 11 interactive e-Learnings, videos, coaching scenarios and related job aids. > Expanded available training and support resources by coaching internal and external personnel.Senior Learning & Development Specialist > Improved the delivery, tracking and reporting of all compliance, regulatory and certification required training by leading the initiative to research, select, design, implement, populate and manage an LMS.> Enhanced communications and coaching between 400 internal care team members and in-home caregivers by leading the training effort to implement a HIPAA-compliant technology solution.

Virtual Computing Environment (VCE) (Marlborough, MA)> Ensured quality, instructionally-sound e-learnings and certification exams for software product certification program by assessing and validating learning objectives, content, and exam questions. > Researched and identified fraudulent certification training resources.AFFORDABLE CARE (Raleigh, NC)> Improved customer services representatives’ quality monitoring scores and service levels by redesigning patient services onboarding, technology training and a coaching program. > Developed and delivered engaging 5-day onboarding program.PEGA (Cambridge, MA)> Increased sales of industry-based software solutions by designing a learning solutions template for sales enablement. > Structured the project management and the design and development of e-learning solutions by implementing new processes, tools, and templates.

Framingham, Ma, Us

> Led the training activities for a $150M cost saving network-wide facility consolidation and system conversion project. > Reduced onboarding from 2 weeks to 3 days with a creative learning solution. > Standardized onboarding and learning programs for systems, SOPs and safety operations training for 10,000 NA Fulfillment and Delivery employees.

> Reduced time to market for learning products by implementing creative software related e-learning, traditional, virtual, and blended learning solutions utilizing ‘one source to many’ methodology. > Designed a curriculum strategy for Kronos' Workforce Management software product based on market analysis and product sales.> Increased Kronos' custom e-learning tutorial business by designing and implementing a customizable e-Learning template solution and developed a pilot e-Learning on Kronos' Workforce Scheduling software product.

Armonk, New York, Ny, Us

Project Manager, Senior Instructional Designer > Enhanced IBM Lotus Notes and Domino partner certification and internal training programs by managing 125 learning and performance development projects. > Introduced the first global e-Learning for Lotus Notes. > Increased instructor effectiveness by sharing my instructional design knowledge.Custom Training Project Manager > Increased custom training sales by collaborating with internal account reps and external enterprise clients to design custom training solutions and sales tools.> Ensured quality and consistent training materials and reduce development time as Training lead for ISO 9001 implementation.