Janet Cole Email & Phone Number

Pennsylvania, United States

• Solicited critical information from stakeholder meetings, understood business processes and system functionality, and communicated in-depth with cross-functional team members.
• Produced clear and useful business and technical requirement documentation, plus user, data and application process flows and contributed to user-interface wireframe design.
• Championed User Acceptance Testing, post implementation testing events and end-user documentation and training sessions.
• Provided leadership, training, coaching, and guidance to project team members, including other business analysts.

Collegeville, PA

• Plan and directly managed over 10 concurrent projects aligning business goals with technology solutions to drive process improvements, adhere to regulatory directives, provide competitive advantage and cost savings.
• Expert in agile, waterfall and fast-track project management methodologies. Able to manage large project teams of developers, architects, business analysts, testers and infrastructure resources. Excellent relationship.
• Responsible for project resourcing, scheduling, risk, financial and change management, execution and delivery of Information Technology projects.
• Managed multi-million dollar enterprise project efforts. Known for high-quality deliverables that meet or exceed timeline and budgetary targets.

West Norriton, PA

• Agile scrum master for small to large scale clinical and microbiology laboratory system projects.
• Team Lead for a 6 person business analyst team. Provided project management guidance and mentoring, capacity planning, and oversight of day to day tasks.

West Norriton, PA

• Led requirement definition sessions and translated to functional specification and process flow documentation.
• Responsible for User Acceptance Test planning and execution.
• Facilitated customer and large audience system demonstrations.

Allentown, PA

• Actively participated and responsible for all small-business aspects: strategy definition, direction, management oversight, product offerings, and staffing.
• Responsible for the leadership and direct supervision of gift basket and floral designers, temporary and delivery staff between two locations.
• Implemented marketing strategy, including fund raising, email campaigns, newsprint ads, brochures, networking groups, internet and cross-marketing. Increased customer base by 30% within first year.
• Identified and strengthened vendor product relationships.
• Responsible for all financial and accounting activities, including credit lines and payroll.

Fort Washington, PA

• Responsible for the leadership and direct supervision of a 10+ person multi-site functional and technical Process Improvement team.
• Functioned as Project Manager to ensure successful completion of Eligibility Process Improvement initiatives, securing $1,000,000+ in cost savings.
• Served as primary contact for internal management teams and external constituents.
• Implemented data warehouse reporting solutions, resulting in a 30% resource reduction.
• Created workflow documentation, training materials and delivered business-user training.

Fort Washington, PA

• Directly responsible for 15 person multi-site team consisting of Business Systems Analysts, mainframe and web developers supporting HMO and non-HMO electronic enrollment. Matrix-manage an additional team of 8.
• Increased focus to customer service, including the delivery of an intranet site for eligibility consultants.
• Responsible for cost estimate development and benefit & risk analysis for proposed projects.

Fort Washington, PA

• Accountable for the leadership and direct supervision of an Operations Specialist Team, responsible for electronic eligibility file processing/scheduling. Included day-to-day direction, project prioritization, goal.
• Developed and implemented performance standards and service level agreements.
• Electronic eligibility enrollment lead for Prudential-Aetna US Healthcare integration.
• Project lead responsible for implementing automation utilities, reducing manual intervention by 60% and turn-around processing by 50%.

Fort Washington, PA

• Defined, validated and translated plan sponsor electronic eligibility enrollment requirements into system and data requirements.
• Developed and executed test strategies to ensure large-scale system deliverables function according to specifications.
• Created workflow documentation, training materials and delivered business-user training.
• Tracked and prioritized service requests with mainframe development team.

Wayne, PA

• Communications Supervisor
• Responsible for the leadership and direct supervision of the Customer Service Technology Team comprised of functional and technical business analysts.
• Managed relationship between Customer Service and offsite IT Resource Center.
• Communicated with client and end-users to gather and define business requirements and workflows.
• Technical Project Lead for MERS startup account.

Wayne, PA

• Provided first level support for an Edify Voice Response Unit (VRU/IVR).
• Prepared business design and test case documentation for VRU and research tracking system enhancements.
• Liaison between system engineering team and clients.
• Customer Service point of contact for Helpdesk issues.
• Project lead for generation and automation of Customer Service reports.
• Answered end-customer and bank personnel inquiries, using both mainframe and client-server applications.