Janet Dolan, Pmp, Acp, Cspo, Csm, Itil Email & Phone Number

New York, Ny, Us

Leadership for the team that maintains and enhances the technology systems for Private Equity Accounting and Fund Administration. Deliverables include both proactive projects and ongoing support.• Manage team that closes 3000+ technology tickets per year via SDLC.• Automations: API WebServices, client notifications, Fx imports, onboarding, bulk report utilities.• Onboarding: Historic data conversion support for new clients. • Applications: eFront BlackRock - FrontInvest application; Refinitiv - DataScope.• Process: Created and implemented processes (ticket routing, Return on Investment approvals).• Operations Analysis: Coordinate business requirements among various client teams, for standardization and operational efficiency.• Automated QA: Worked with third party System 7 to create a Proof of Concept (POC) Quality Assurance testing automation that was successful and was procured.• Vendor liaison: Create and manage the yearly vendor/client priorities; SOW creation and management, issue resolution.• Executive Communications: Work closely with executive leadership regarding risks, status and issue resolutions.

New York, Ny, Us

IT Application Management leadership for private equity and real estate fund administration software. The application is a mix of third party software with extensive in-house customizations built in.• Mentored IT Project Management, Business Analyst, and Production Control staff in best practices.• Leadership of client API integration with accounting system, per Statement of Work (SOW) contract.• Drove implementation of accounting system with SWIFT/ACH automated bank wire platform. • Delivered Office of Foreign Assets Control (OFAC) reporting system for Chief Compliance Officer.• Led system upgrade deployment inclusive of 6000+ test cases and an in-place SQL upgrade.• Management of ongoing monthly software releases and operational emergency fixes.

Chicago, Il, Us

Improve product introductions. Short-term contract through Glotel. • Identified issues through Customer Journey Mapping that resulted in modifications to the corporate Customer Journey process.

Plano, Tx, Us

Development of the Anchor Service Provider Program, a new initiative at Edge. Delivers VoIP and high-speed broadband services to rural markets via partnership with Polycom, Calix and Fujitsu. Edge provides ISP service.• Conducted market research, gathered prospect feedback and created business case to reflect market realities. Directed program planning, management and risk mitigation. • Managed relationship with Fiber Optic backbone partner; coordinated efforts for service quality optimization and business policy agreements/contracts.• Created and presented program communications to all levels – technical to executive, including internal resources and external client prospects. • Drove RFP process selection of advertising agency and created the Go-To-Market plan.

Marketing and client relationship services for digital media company, Imagimedia. • Consultation results increased customer retention.

Plano, Texas, Us

Directed 80+ member cross-functional team that delivered 4G wireless Push-To-Talk (PTT) client-server Workforce Management software. Managed through direct interface with engineering, development, test, architecture and operations resources. Full life cycle project: requirements, development, test, training, delivery, and contact center support.• Delivered $5M and $12M software release projects within final negotiated timeline, scope, quality and budget; 39 collective features; delivered to AT&T and Verizon; hybrid Waterfall/Agile methodology.• Managed various projects up to $2M budget. Delivered within final negotiated timeline, scope, quality and budget; comprising network security, infrastructure, network upgrades, virtualization, partner programs, API integration, trials, demos, SharePoint site launch and process improvements. • Directed 8 managers and senior technicians to deliver operational improvements via Agile sprints; improved contact center process; remedied monitoring gaps, remedied network security exposures, improved reporting, and introduced data center inspections.• Managed delivery of 37 improvements that increased CSAT, ESAT that delivered $700K+ cost reductions.• Analyzed workflow efficiency and instituted processes: Gate Process, Contact Center Problem Report Ticketing, Change Control, Product Prioritization Process.

Richardson, Texas, Us

Forecasted, planned and led matrix teams to launch new products; SDLC process through Go-To-Market. Products were a combination of hardware and software. Managed matrix teams comprising development, test, operations and sales/marketing. • Won President’s Award for product launch/growth to produce $95M in annual sales.• Delivered products with $9M, $13M and $17M budgets; met final negotiated timeline, scope, quality and budget. • Managed various projects up to $4M budget. Delivered within final negotiated timeline, scope, quality and budget; comprising cost reductions and customer co-planning initiatives.• Business operations management for 5 sustaining products with annual revenues up to $95M. • Business leader for new business unit established to launch Fujitsu LTE Small Cell Sites in U.S.• Outperformed corporate forecast accuracy record for 24 consecutive months.

Ca

Managed telecom products through the full life cycle and resolved high visibility issues. Negotiated product requirements through direct customer interface. Implemented product plans through a matrix team. • Led $9M project that reduced 6500 step network upgrade process to 300 steps.• Managed $600K, $2M, $4M and $10M retrofit programs that swapped out defective hardware in live networks; completed within timeline, scope, and at/below budget.• Reduced product annualized returns 6% through improvements and directed recalls.• Authored 550+ requirements and drove implementation through gate process.• Built the division's business model for profitability planning. Enforced budget adherence within 8%.

Ca

Created and presented market messaging for premier corporate initiatives; Unified Networks, 3G Evolution, Wireless Internet, TMDA to CDMA upgrades. Trained sales force in product value propositions.• Led team of 7 Marketing Managers to create the Unified Networks strategy; convinced key customers to start consolidating their voice and data from a common network.• Created customized value propositions and presented to wireless carriers across the U.S.• Developed and managed Business Case and Marketing Plan for CDMA 1xEVDO; grew to $100M+ yearly.

Ca

Engineered green-field systems, configured and priced installed base upgrade proposals, authored responses to RFPs, and provided technical customer support. • Circle of Excellence Awards; 1996, 1997 for significantly exceeding quota. • Won multiple Sales Contests; radio swaps, system upgrades• Awarded multi-million dollar contracts with Dobson, Sprint Affiliate Southwest PCS, GSA and Air Force.• Led development and launch of Meridian Configurator that automated enterprise PBX configurations. Resulted in quicker and more accurate quotations. Helped increase market penetration by 25%.

Masters, International Finance

Bachelor Science, Management Science / Marketing