Janet Dolan, Pmp, Acp, Cspo, Csm, Itil Email & Phone Number

New York, NY, US

• Leadership for the team that maintains and enhances the technology systems for Private Equity Accounting and Fund Administration. Deliverables include both proactive projects and ongoing support.
• Manage team that closes 3000+ technology tickets per year via SDLC.
• Automations: API WebServices, client notifications, Fx imports, onboarding, bulk report utilities.
• Onboarding: Historic data conversion support for new clients.
• Applications: eFront BlackRock - FrontInvest application; Refinitiv - DataScope.
• Process: Created and implemented processes (ticket routing, Return on Investment approvals).

New York, NY, US

• IT Application Management leadership for private equity and real estate fund administration software. The application is a mix of third party software with extensive in-house customizations built in.
• Mentored IT Project Management, Business Analyst, and Production Control staff in best practices.
• Leadership of client API integration with accounting system, per Statement of Work (SOW) contract.
• Drove implementation of accounting system with SWIFT/ACH automated bank wire platform.
• Delivered Office of Foreign Assets Control (OFAC) reporting system for Chief Compliance Officer.
• Led system upgrade deployment inclusive of 6000+ test cases and an in-place SQL upgrade.

Chicago, IL, US

• Improve product introductions. Short-term contract through Glotel.
• Identified issues through Customer Journey Mapping that resulted in modifications to the corporate Customer Journey process.

Plano, TX, US

• Development of the Anchor Service Provider Program, a new initiative at Edge. Delivers VoIP and high-speed broadband services to rural markets via partnership with Polycom, Calix and Fujitsu. Edge provides ISP service.
• Conducted market research, gathered prospect feedback and created business case to reflect market realities. Directed program planning, management and risk mitigation.
• Managed relationship with Fiber Optic backbone partner; coordinated efforts for service quality optimization and business policy agreements/contracts.
• Created and presented program communications to all levels – technical to executive, including internal resources and external client prospects.
• Drove RFP process selection of advertising agency and created the Go-To-Market plan.

• Marketing and client relationship services for digital media company, Imagimedia.
• Consultation results increased customer retention.

Plano, Texas, US

• Directed 80+ member cross-functional team that delivered 4G wireless Push-To-Talk (PTT) client-server Workforce Management software. Managed through direct interface with engineering, development, test, architecture.
• Delivered $5M and $12M software release projects within final negotiated timeline, scope, quality and budget; 39 collective features; delivered to AT&T and Verizon; hybrid Waterfall/Agile methodology.
• Managed various projects up to $2M budget. Delivered within final negotiated timeline, scope, quality and budget; comprising network security, infrastructure, network upgrades, virtualization, partner programs, API.
• Directed 8 managers and senior technicians to deliver operational improvements via Agile sprints; improved contact center process; remedied monitoring gaps, remedied network security exposures, improved reporting, and.
• Managed delivery of 37 improvements that increased CSAT, ESAT that delivered $700K+ cost reductions.
• Analyzed workflow efficiency and instituted processes: Gate Process, Contact Center Problem Report Ticketing, Change Control, Product Prioritization Process.

Richardson, Texas, US

• Forecasted, planned and led matrix teams to launch new products; SDLC process through Go-To-Market. Products were a combination of hardware and software. Managed matrix teams comprising development, test, operations.
• Won President’s Award for product launch/growth to produce $95M in annual sales.
• Delivered products with $9M, $13M and $17M budgets; met final negotiated timeline, scope, quality and budget.
• Managed various projects up to $4M budget. Delivered within final negotiated timeline, scope, quality and budget; comprising cost reductions and customer co-planning initiatives.
• Business operations management for 5 sustaining products with annual revenues up to $95M.
• Business leader for new business unit established to launch Fujitsu LTE Small Cell Sites in U.S.

CA

• Managed telecom products through the full life cycle and resolved high visibility issues. Negotiated product requirements through direct customer interface. Implemented product plans through a matrix team.
• Led $9M project that reduced 6500 step network upgrade process to 300 steps.
• Managed $600K, $2M, $4M and $10M retrofit programs that swapped out defective hardware in live networks; completed within timeline, scope, and at/below budget.
• Reduced product annualized returns 6% through improvements and directed recalls.
• Authored 550+ requirements and drove implementation through gate process.
• Built the division's business model for profitability planning. Enforced budget adherence within 8%.

CA

• Created and presented market messaging for premier corporate initiatives; Unified Networks, 3G Evolution, Wireless Internet, TMDA to CDMA upgrades. Trained sales force in product value propositions.
• Led team of 7 Marketing Managers to create the Unified Networks strategy; convinced key customers to start consolidating their voice and data from a common network.
• Created customized value propositions and presented to wireless carriers across the U.S.
• Developed and managed Business Case and Marketing Plan for CDMA 1xEVDO; grew to $100M+ yearly.

CA

• Engineered green-field systems, configured and priced installed base upgrade proposals, authored responses to RFPs, and provided technical customer support.
• Circle of Excellence Awards; 1996, 1997 for significantly exceeding quota.
• Won multiple Sales Contests; radio swaps, system upgrades
• Awarded multi-million dollar contracts with Dobson, Sprint Affiliate Southwest PCS, GSA and Air Force.
• Led development and launch of Meridian Configurator that automated enterprise PBX configurations. Resulted in quicker and more accurate quotations. Helped increase market penetration by 25%.

Masters, International Finance

Bachelor Science, Management Science / Marketing