I am always seeking new opportunities that align with my skills and passions. Projects (2012- 2024):Creative & Video Strategy, Hudson Point Capital Program Lead, BC Healthy Communities Muheim Elementary Active School TransportationRural Business Advisor, Economic Trust of the Southern Interior.My experience includes:-Assisting in sourcing technology to increase efficiencies and processes. -Qualitative analysis of social media policy standards and on behalf of the University of BC and University of Regina.-Improved SEO results and website design for YMCA Calgary and Athabasca University.-Training materials including a social media training seminar including a full day presentation and handouts for Canadian Charolais Association.-Content creation for Bucars RV.-Research and roadmap of tourism trends for an outdoor activity provider. -Event and operations support for Banff Lake Louise Tourism, Town of Canmore, and Alpine Canada. -On-site event facilitation for resorts, DMO's, large group activities up to 1000+ pax and events. In addition, I have delivered and moderated presentations for Social Media Breakfast YYC, YMCA Western Leadership Conference, and the Calgary Marketing Club.I enjoy delivering inspirational and informational talks to audiences of all ages:•YMCA Western Canada Leaders In Training Conference, Keynote "Obstacles and Opportunities: Redefining Success"​•Third Tuesday Marketing Club, "Adding Value to Sports Sponsorship"​•Social Media Breakfast Calgary, May 2012 & October 2015Janet was genuine in presenting her story: inspiring, original and authentic. It matched perfectly with our Leadership In Training conference. Janet captured and engaged our Grades 7,8 and 9 during her journey that provoked connection, laughter and questions. A compelling story that resonates with many young and old, thank you for being our Keynote Janet and inspiring us all to achieve great things.Jenni ThompsonYMCA Western Canada Leadership Conference

Manage bookings for Canada’s best boutique heli-skiiing operation in the legendary Selkirks and Purcell mountain ranges only 4 hours from Calgary.

I managed marketing, sponsorship, and events for the mountain for 1.5 seasons.

I assist in managing the marketing and customer experience strategy for Doyle Salewski, including:-The migration, setup, implementation, and training of a new CRM-Direction, production, and editing of video advertisements for CTV, Youtube, and RNC Media in English and French.-Blog writing & social media management contributing to improved SEO.Since 2019, we've more than doubled our new business leads.

As an Account Manager with SQM I manage benchmarking and tracking survey research projects, business development, and work closely with clients to ensure their program is set up for success. SQM benchmarks and tracks all the major contact channels (i.e., website, call center, IVR, email and site). By conducting contact channel benchmarking and tracking studies, organizations can get valuable insights into CX using these contact channels individually or using multiple contact channels. SQM is recognized as the contact center industry Voice of the Customer (VoC) gold standard expert for measuring and improving CX. We have recognized top performing organizations for CX since 1998. SQM evaluates leading North American organizations such as American Express, UPS, FedEx, Marriott, Sears, Canadian Tire, U.S. Bank, Wells Fargo, Rogers, Capital One, CitiFinancial, Scotiabank, Discovercard and Blue Cross Blue Shield Plans.

As Event & Marketing Coordinator for SQM I planned the annual conference, assisted with social media marketing, and managed benchmarking studies to help our clients measure and improve CX performance.

I managed sales and marketing for White Mountain Adventures in Banff National Park, where sharing our love for the Canadian Rockies and help people experience adventure in the mountains. I love speaking with clients to discover how we can best serve and helping them create their perfect holiday or event in the Banff, Canmore, and Lake Louise. White Mountain Adventures is a locally owned company, small enough to stay flexible in providing client solutions and large enough to staff for events serving 500+ people. We're a hands on team and my role involves supporting both operations and management. My responsibilities include: • Itinerary development in the Western Canadian National Parks including Banff, Jasper, Glacier Yoho, Kootenay's, and throughout British Columbia• Luxury travel facilitation• Event creation and execution for Destination Management Companies• Media FAM's for DTO's• Private transportation for 1-500 people• Teambuilding activities and games for small and large companies• New program development, marketing strategy and implementation• Responding to all inquiries and generating salesKey contributions include doubling year over year sales, strengthening client relationships, and increasing luxury travel sales.

• Organized all events; responsibilities included working in partnership with Alpine Canada for VIP hosting and catering services for World Cup, FIS, national and provincial events • Created positive relationships with ski and snowboard retailers, sport organizations and teams, race volunteers, and the general public• Responsible for in-resort marketing and collaborating with multiple departments to create marketing and advertising strategies, social media, and print collateral• Modified inter-department programs to improve efficiency• Coordinated on-site media visits include promotional video and photo shoots in partnership with Travel Alberta, international and regional media. • Managed the group sales business generating over 1 million in revenue• Spearheaded the largest sale to a single client in the history of the resort

I oversaw the operations of the international media centre including design, accreditation, rooming, creating a unique Canadian experience and all involved processes for sport, tourism and local media. My responsibilities includes managing the media team, writing press releases, hosting press conferences, manage on-course and finish line media, and managing digital experience through the website, social media, and video production.Notable achievements include: • Established a web presence for the event including website creation, social media management, video production, and photography. Achieved 131% increase in Facebook engagement, 814% increase in Twitter followers, created a Youtube channel with 2,249 views, and 19,100 website views in 90 days.• Hosted race press conferences, published results, wrote press releases• Organized solutions to budget and contractual restraints that resulted in the elimination in press release and program publishing costs

• Coordination of site inspections and familiarization tours for tour operators and media including itinerary planning, tourism supplier and industry partner communications, managing logistics, and hosting guests at the resort• Surveying participants, tracking results, follow up, and report generation• Assisted in media and marketing partnership initiatives for international consulates, broadcast and print media• Wrote, updated, and edited contracts and agreements with internal and external stakeholders• Point of contact for tour operators providing sales packages and materials, administrative 
support, and information for partners to sell products and services • Host and showcase the mountain and facilities for media and guests

• Client relations and management of multi-dimensional online and experiential campaigns for multiple clients, provided supervision and assistance for other projects and coordinated team members to meet deadlines• Coordination of print marketing materials and collateral • Budget management and reporting, in-depth metric reporting and analysis including data tracking, brand image tracking, market profiling studies, data analysis to identify key findings and trends• Content creation for Youtube, Facebook, Flickr, Twitter, and blogs, video production and editing, contest creation and management, moderated digital community content and stimulated discussion. Facebook strategy that exceeded targets by over 50% • In-field consumer marketing, brand ambassadorship, and meaningful marketing tactics • Coordination and execution for events such as the CTV Santa Claus Parade and Redpath Tall Ships Festival as well as hundreds of community-based events

Created training programs for people of all backgrounds and fitness levelsConducted training sessions Administration and office dutiesReception

Managed a team of over 50 employees for the TFC (Major League Soccer) inaugural season and FIFA Under 20 World CupCash handling and cashout procedures, inventory, and staff management