Responsible for management of the Account Team activities, budget, resources, and delegation of tasks. Ensure SLAs are being met, prepare project estimates and ensure project deadlines are being met. Meet and communicate with all levels of management and staff within CSC and with the customers to ensure consistent, quality service from the Messaging team.Responsible for senior level support of global enterprise Messaging and Collaboration environments, including: email, instant messaging, and wireless synchronization. Participate in project level activity including design, planning and implementation of products and services.

Responsible for senior level support of global enterprise Messaging and Collaboration environments, including: email, instant messaging, conferencing, wireless synchronization, and public folder environments. Participate in project level activity including design, planning and implementation of products and services.  Support separate CSC accounts with different Exchange environments that include some or all of the following Messaging systems (and co-existence scenarios): Microsoft BPOSD, Office 365, Exchange 2003/2007/2010, Google Apps. Co-existence includes directory synchronization and free/busy sharing between Cloud and on-premise systems. 24x7 on call support.  Act as Technical Lead on Mergers & Acquisitions: Provide email and collaboration continuity for acquisitions and plan, document and implement process for migrating large groups of users to new environments in divestitures.  Lead various internal projects including the design and implementation of new Exchange environment (2007/2010) and migration related activities for Motorola split into two separate companies. This also involved migration of Motorola Mobility users to Google Apps and co-existence with on-premise Exchange 2007/2010 environment.  Engage in high-level troubleshooting activities, researching issues, gathering data and working with vendors utilizing standard troubleshooting tools to resolve complex technical issues. Good understanding and experience with active directory, DNS, routing which enhances troubleshooting skills.  Provide excellent communication to all levels: CSC management, client companies, users, helpdesk and level 2 on project activities and issues. Provide documentation and conduct training for Messaging and other teams.

Responsible for support of Active Directory, Exchange 2003 in Cluster, and Blackberry 4.0. Participated in on-call support and ticket work. Responsible for setup, monitoring, troubleshooting and supporting Exchange and AD servers. Scheduled and migrated users to Exchange 2003. Worked with other teams (Network, Field Service) to ensure smooth migration experience.

Systems Engineer III, Corporate IT Messaging & Collaboration9/2001 – 3/2004Teamed with centralized IT groups such as Enterprise E-mail, Windows Architecture, Network, and Operations, to provide consistent, quality standardized servers and software. Researched, tested and documented new releases, new products, processes and procedures; identified potential cost savings and productivity improvements. Worked with vendors related to bugs, issues and product enhancements  Project oriented environment, included testing and troubleshooting Windows 2003/2000, service packs, hotfixes, Active Directory, Exchange 2003/2000, Unity Voice Mail, E2KConferencing.  As member of virtual migration team, test migration process and tools to migrate users from Exchange 5.5 to Exchange 2000, including Active Directory Connector, mixed-mode environment, and various AD and NT4 user scenarios. Motorola Computer Group, Systems Engineer III, Team Lead9/2000 – 9/2001As Team Lead, planned and coordinated team projects for NT Server Group including management of domain servers (PDC/BDC, Wins, DHCP), File & Print, Exchange 5.5 and other server and software projects. Worked closely with other groups (Help Desk, Desktop Support, and Network) and management to troubleshoot and resolve issues. Acted as third level technical support, worked IT service requests and tickets, and participated in 24x7 on-call rotations

Advanced Systems Analyst III, Intel Server Group, 7/98 – 6/2000Planned, designed, implemented support and administration of NT/Exchange architecture for MicroAge, Pinacor, and Quality Integration Services. Managed 6,000 Exchange users, 20+ servers in 15 sites (45 locations) nationwide with NT 4.0/Exchange 5.5 with connectors for cc:Mail, Lotus Notes, Internet Mail, X.400, and Directory Replication. Responsible for builds, backups and restores, troubleshooting Exchange, NT, SMTP, client connectivity via RAS, DNS/WINS, database corruption, message transfer, directory and public folder replication and permissions). Set up trusts and diagnosed WINS and DNS issues.Exchange/BackOffice Specialist 1/98 – 7/98Contracted by MicroAge (through TekSystems) to migrate 3,500 users from cc:Mail to Exchange 5.5.. Migration processing planning and documentation for both server and desktop implementation; Team Lead in migration planning and reporting.