Janet Mathis, Pmp Email & Phone Number

Olathe, Ks, Us

Overland Park, Ks

(From 2014 - Present)* Job Scheduling for Data Operations* Issue Tracking & Resolution* Maintain Operations & Team Documentation* Support Operations Staff* Develop and support process automation* Communicate job schedule and processing status with stakeholders.---------------------------------------------------------------Systems Application (2007-2014)• Provides project management for Systems Application Team maintenance upgrades and implementations.• Evaluate and recommend new technologies and applications in support of institutional, branch and departmental goals and strategies.• Works closely with the Division Director, Adminstrative Computing Services Managers and vendor partners to develop an integration plan for administrative applications.• Provides overall direction and management of Systems Programmer / Analysts in order to support the administrative applications functions of Administrative Computing Services.• Direct and develop team guidelines, standards and procedures to ensure effective and efficient use of Systems Application Team resources.• Ensure successful resolution of issues or problems (Help Desk tickets, outages, etc.) as escalated by team members, Help Desk personnel or other IS staff.

Managed project planning and implementation activities. Led project team of 25 managers and project managers involved in providing infrastructure solutions in support of test management application. * Led cross-functional teams in designing and implementing enhancements on test management application system to support Network Development organization. Communicated project goals and maintained focus on results throughout project life cycle.* Successfully planned and implemented all software upgrades on test management application system to include user acceptance testing with 100% customer satisfaction post-deployment.* Developed web course training and led classroom training on test management application system that was deployed to 700 employees within the Network Development organization.* Developed, coordinated, and executed test plans/ test cases and wrote defect reports to ensure 100% bug-free software.

Advanced rapidly based on strong performance in ability to implement, staff, budget and lead multi-million dollar projects into deployment. Technologies deployed: Business Mobility, Voice Services, Location Services and E911 Services, and Wireline technologies for Interactive Toll-Free, Dynamic Network Routing, and Government Emergency Telephone System.* Managed the lab certification and deployment of 5 simultaneous and complex projects (>$10M), successfully meeting budgets, timeframes, or government regulation, while maintaining compliance with all project scope requirements.* Reduced time-to-market by 2-4 weeks on projects deployed from the lab through effective project scheduling and reducing test cycle time by using vendor tests and eliminating low-risk tests from the test plan.* Implemented vendor performance goals and measurements to ensure vendors met lab requirements which reduced project delays and improved quality of technical documentation.

Provided Tier II and Tier III support to Field Engineers, Switch Offices, and RF Engineers on varying network systems and applications. * Installed, configured, and maintained hardware and software (operating systems and application) on various systems within the network. Technologies deployed: UNIX (SUN O/S, Veritas Volume Manager), Voice switches, voicemail systems, network routers, billing system, network traffic system, and network monitoring system. Initial wireless market launch: San Diego* Produced second/third tier technical support solutions on a diversity of system issues from user problems, operating system and application upgrades, bugs/ errors reported on the varying applications, and customer issues.* Devised diagnostic shell scripts that allowed server status to be captured for advanced network analysis and resolution.

* Managed a team of 30-60 employees in the day-to-day operations across five departments (PBX, Front Desk, Housekeeping, Bell Stand, and Reservations).* Developed annual P&L capital and expense operating department budgets* Responsible for inventory management, quality control, guest satisfaction, and training/employee development.* Reduced controllables to bottom-line with implementation of stream-lined operational procedures & cost-controls.

B.S., Business

Activities and Societies: Tau Beta Sigma, University of Houston Marching Band

M.S. Candidate, Computer Science

Education record