Provided change management and business transformation consulting to internal and external clients of Global Managed Services division.• Responsible for voice-of-customer program, surveys and analytics, and developing internal team tools and processes.• Core member of strategic planning team and career development initiative.

Responsible for firm-wide learning and development programs, including consulting, professional, and leadership skills. Establishing firm-wide standards and processes for analyzing training needs, and designing, developing, implementing, and evaluating solutions.Supported and managed organizational development projects and programs including performance management, coaching, mentoring, and employee engagement.

Member of a consulting team responsible for designing and improving core Human Capital processes and programs (i.e., talent acquisition, onboarding, competency assessment, talent management, development planning, and performance management). Additionally, responsible for:• Leading change-management efforts for large-scale projects including LMS and wellness program implementations.• Establishing an enterprise change-management framework and capability. • Defining and executing a human-centered research strategy to evaluate process effectiveness and test solutions.• Usability testing for Human Capital systems.

Responsible for design and development of all training content—including technical, soft skills, and management / professional content—across the 19,000-employee footprint.Led Instructional Design, Multimedia Production, and Knowledge Management teams in completing an average of 100+ projects per year.• Centralized learning design and development function. • Defined learning-design strategy and approach aligned with business units’ needs.• Expanded product offerings to include virtual instructor-led training, eLearning, experiential learning, informal learning, and performance support. Led to more flexible and relevant learning programs, more than $5M savings in employees’ time, and reduced time to proficiency for new hires.• Designed and implemented learning processes, tools, and standards, improving development efficiency, department capability, and client experience. • Established a learning assessment and evaluation strategy, and helped establish a performance-consulting capability. • Developed time-tracking and outsourced-labor approaches, improving scalability, capacity planning, and budgeting.

Led design and development of eLearning courses. Consulted with clients on a range of learning solutions, internal processes, and staff development.Routinely won repeat business, took business from larger vendors, and increased revenue by 600% ($1M+) with solid profit and no debt.• Set production strategy, processes, and standards that allowed us to produce top-quality eLearning faster and cheaper than our competitors.• Collaborated with clients to understand their needs and constraints, then scoped and designed innovative learning solutions to meet them.• Managed and staffed learning teams of up to 30 (primarily remote members), across up to 15 concurrent projects. • Designed and developed learning solutions using Flash, Captivate, Soundbooth, Premiere Pro, Photoshop, Camtasia, Articulate, and other tools.

Responsible for developing and maintaining more than 200 hours of eLearning for the 20,000-employee Home Loans division. • Led large-scale, blended-learning projects that saved more than $10M over 3 years, and improved efficiency and quality of learning.• Managed a team of 6 Performance Technologists, various external vendors, and a $1.5M consulting budget. • Trained and coached team members in instructional design, technical skills, assessment/evaluation, and project management.• Developed processes and tools for assessing needs, developing eLearning, integrating internal and vendor teams, and implementing SME-designed content.• Helped design and implement WaMu's first LMS (CyberU, now Cornerstone OnDemand)• Designed and developed eLearning courses using Flash, Captivate, and other tools.

Designed and managed production of web- and computer-based training and tools for a range of clients. Helped clients save more than $10M with improved efficiency of learning.• Collaborated with clients to identify their needs, and define and build online learning solutions.• Managed projects and instructional designers/developers, graphic artists, and audio producers. • Trained and coached instructional designers/developers.• Designed and developed eLearning courses and online tools using Flash and other tools.

Developed and taught a distance, graduate-level course in multimedia instructional design.

Designed cutting-edge, online continuing-education courses in engineering, accounting, project management, performance management, and leadership.• Designed and developed video-based, interactive eLearning courses, pre- and post-tests, fluency and generalization exercises, and job aids. • Refined instructional design processes to improve efficiency and quality.• Trained and supervised junior instructional designers.• Conducted formative and summative evaluations to improve course effectiveness.