Responsible for identifying new opportunities, new ideas and process improvements that transformed operations. Provided business solutions that solved complex business challenges. • Designed and delivered the first customer relationship management (CRM) system. The system monitored sales, customer experience and servicing by creating a single touchpoint to view the entire account relationship for all 400,000 customer accounts. • Designed and implemented a disaster recovery failover process of all critical systems that to the disaster recovery site which resulted in 1 hour full business recovery time which was a 75% improvement over the prior 4 hour prior recovery time. • Reduced ATM denial transaction fees by $500K annually by modifying the ATM software transaction flow.

Responsible for the strategic direction all technology, technology budget, application development, mobile and online banking, network infrastructure, ATM fleet management and support. • Led the technical team in a corporate wide, complex, three year, $10M project which included replacing the core banking system that stored 300K customer accounts and $800M in customer funds, resulting in a 150% growth in MCU asset size.•Eliminated legacy branch and ATM network communications with MPLS which resulted in $1M cost savings. • Designed and implemented a disaster recovery failover process of all critical systems that to the disaster recovery site which resulted in 1 hour full business recovery time which was a 75% improvement over the prior 4 hour prior recovery time.