Janet G. Email & Phone Number

Auckland, New Zealand

• Responsible for the administration of the Power BI platform including the design, development and maintenance of Power BI reports, datasets and dashboards.
• Initiated and led the Power BI tenant migration between regions and the setup of on-premise gateways.
• Responsible for the administration of SQL databases including: - Creating and altering tables, views, stored procedures and triggers. - Management of users and permissions. - Creating and amending SQL jobs. - The clean.
• Designed and created new SSRS and Crystal reports as well as updated existing reports.
• Performed troubleshooting and resolved errors in SSIS packages.
• Amended and updated PowerShell scripts to automate data synchronisation with secure FTP sites.

Auckland, New Zealand

• Responsible for the management of the telecoms database including the ETL process, extracting data for the finance team and providing scheduled reports to management.
• Created and revised workflows, processes and procedures and then published these using Nintex process mapping software.
• Overhauled the service desk system to improve data quality and capture and then provided insights that identified areas of improvement.
• Led the SharePoint migration for my department and assisted the SharePoint Project Manager with technical help.
• Designed and coded a web form with workflows that automated the process of ordering new hardware, software and licenses which greatly reduced staff time and provided a clearer and consistent experience.
• Led a significant project to identify and remediate redundant data held in Activity Directory to save on licensing costs.

Auckland, New Zealand

• Solved an urgent hardware fault with anesthetic monitoring equipment during a surgery.
• Provided excellent customer desk side service including setting up bespoke software and providing ad-hoc training for non-technical medical and administration staff.
• Saved on hardware and maintenance costs by setting up fax function on capable printers and reducing the fax fleet.

Auckland, New Zealand

Contract role as a level 2 service desk engineer during the start up and transition into the new service desk model.

Auckland, New Zealand

• Solely responsible for providing monthly compliance reporting on software licenses for the APAC region with recommendations.
• Global Command Centre Incident lead for End User Services (on rotation)
• Managed all ICT end user services for the NZ branch including desktop and mobile services, central platforms, applications, collaboration services, audio visual, and voice technology
• Managed partnerships with vendors to provide a seamless extension of IT services
• Managed branch power down and disaster recovery weekends
• Inventory management and reporting

Auckland

• Managed the service desk function to provide a point of contact for on-site and off-site staff and to log, prioritise and respond to calls or to escalate and manage as required.
• Provided monthly mobile device financial reports to Chief Financial Officer (CFO)

• Designed, built and administered SharePoint internal and external sites.
• Provided Dynamics CRM customisation and support.
• Created and maintained an asset database using Access.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Pgcert Digital Technologies, Data Analytics

Core Subjects: Data Analytics and Intelligence, Data Warehousing and Big Data, Database Application and Development, Research Methods. Key.

Master Of Technological Futures

Key Project: Using design thinking and lean methodologies, established an online retail business from ideation, through operations, to.

Beng, Computer Networking And Distributed Systems

Activities and Societies: Class Representative