Janet G. Email & Phone Number

Auckland, New Zealand

• Responsible for the administration of the Power BI platform including the design, development and maintenance of Power BI reports, datasets and dashboards.• Initiated and led the Power BI tenant migration between regions and the setup of on-premise gateways.• Responsible for the administration of SQL databases including: - Creating and altering tables, views, stored procedures and triggers. - Management of users and permissions. - Creating and amending SQL jobs. - The clean up and removal of unused SQL databases.• Designed and created new SSRS and Crystal reports as well as updated existing reports.• Performed troubleshooting and resolved errors in SSIS packages.• Amended and updated PowerShell scripts to automate data synchronisation with secure FTP sites.• Designed and developed application user forms for web and windows environments.• Initiated the use of PowerApps and PowerAutomate and developed mobile applications for data collection and ingestion into a SQL database.• Established the use of SharePoint as a data repository and performed data migration and integration.• Liaised with external vendors to ensure the implementation of system upgrades and customisations.

Auckland, New Zealand

• Responsible for the management of the telecoms database including the ETL process, extracting data for the finance team and providing scheduled reports to management.• Created and revised workflows, processes and procedures and then published these using Nintex process mapping software.• Overhauled the service desk system to improve data quality and capture and then provided insights that identified areas of improvement.• Led the SharePoint migration for my department and assisted the SharePoint Project Manager with technical help.• Designed and coded a web form with workflows that automated the process of ordering new hardware, software and licenses which greatly reduced staff time and provided a clearer and consistent experience.• Led a significant project to identify and remediate redundant data held in Activity Directory to save on licensing costs.• Created, peer reviewed and carried out CAB approved change requests.

Auckland, New Zealand

• Solved an urgent hardware fault with anesthetic monitoring equipment during a surgery.• Provided excellent customer desk side service including setting up bespoke software and providing ad-hoc training for non-technical medical and administration staff.• Saved on hardware and maintenance costs by setting up fax function on capable printers and reducing the fax fleet.

Auckland, New Zealand

Contract role as a level 2 service desk engineer during the start up and transition into the new service desk model.

Auckland, New Zealand

• Solely responsible for providing monthly compliance reporting on software licenses for the APAC region with recommendations. • Global Command Centre Incident lead for End User Services (on rotation)• Managed all ICT end user services for the NZ branch including desktop and mobile services, central platforms, applications, collaboration services, audio visual, and voice technology• Managed partnerships with vendors to provide a seamless extension of IT services• Managed branch power down and disaster recovery weekends• Inventory management and reporting• Managed end of life destruction process and reporting

Auckland

• Managed the service desk function to provide a point of contact for on-site and off-site staff and to log, prioritise and respond to calls or to escalate and manage as required.• Provided monthly mobile device financial reports to Chief Financial Officer (CFO)

• Designed, built and administered SharePoint internal and external sites. • Provided Dynamics CRM customisation and support.• Created and maintained an asset database using Access.

Edinburgh, United Kingdom

Edinburgh, United Kingdom

Pgcert Digital Technologies, Data Analytics

Core Subjects: Data Analytics and Intelligence, Data Warehousing and Big Data, Database Application and Development, Research Methods. Key.

Master Of Technological Futures

Key Project: Using design thinking and lean methodologies, established an online retail business from ideation, through operations.

Beng, Computer Networking And Distributed Systems

Activities and Societies: Class Representative