Janeth Salas Email & Phone Number

Houston, Texas, United States

Investigate and resolve customer issues related to personal savings, checking, and lines of credit accounts.Facilitate check orders, stop payment requests, and other specialized services for clients.Achieve sales targets by promoting bank products and services during customer interactionsInitiate new checking, savings, and lines of credit accounts for customers.Understand customer financial objectives and recommend appropriate financial products to meet their needs.Clearly explain bank services, financial products, and relevant fees to clients.Coach and mentor junior team members on procedures, compliance standards, and strategies for optimal performance.

Houston, Texas, United States

Supervised teller team by enforcing policies and procedures related to teller operations, security, and compliance, ensuring high standards of customer service and satisfaction. Managed one of the largest branches in the Houston region, achieving high customer satisfaction rates by overseeing the daily actions of tellers, responding to escalated customer inquiries, and assigning tasks to meet operational needs.Served a large number of customers during high-volume shifts and remained composed and professional in stressful situations, ensuring that all transactions were processed accurately and efficiently.Reviewed and approved transactions above limits and authority levels of teller staff, demonstrating expertise in identifying and mitigating potential fraud and transaction risks.Drove daily operations through cash drawer balancing, counterfeit currency identification, and filed government-mandated reports, ensuring compliance with all regulatory requirements.Created teller team schedules to maintain adequate staffing, trained employees on cash drawer operation, and researched account information regarding loans and deposits, ensuring that all customer needs were met. Demonstrated expertise in identifying and eliminating errors when balancing teller cash dispensers and teller cash recyclers, managing and balancing cash vault, audits, and general ledger accounts.

Houston, Texas, United States

Leading and supervising teller teams, delegating tasks, and providing guidance and training Assisted tellers in answering complex customer account questions when neededOverseeing compliance with money handling and safety deposit box procedures, and ensuring security measures are followed at all time

Houston, Texas, United States

Greet customers, provide excellent customer service, and answer questionsProcess deposits, withdrawals, check orders, and other banking formsBalance cash drawers, count and package currency, and keep track of excess or demand currency