Janet Henderson, Fache Email & Phone Number

Provide strategic guidance and leadership to AAP membership and chapter initiatives.

Greater Chicago Area

Served as a member of the senior leadership team in Member Services providing guidance and direction in the area of strategic planning, innovative transformation, and operations. Also served at interim director for maternal and child health for nine months during time as senior director.• Collaborated with senior leadership team to align the department’s strategic mission and vision with the association-wide mission and vision.• Initiated the planning and implementation of 12 high-level project teams focused on department transformation. Supervised and mentored project team and leaders.• Produced business plans, project charters, and dashboards for executive reporting.• Led strategy development and championed and steered team in the development of key performance indicators.• Partnered with data strategy team on the use of Tableau relative to member engagement.• Managed a book of business of approximately 420 hospital and healthcare system CEOs (equivalent to $5M-$7M in revenue).• Managed an 18-member council of maternal and child health hospital and healthcare system executives.• Acted as a liaison between the association and institutional members to relay federal policy and advocacy information, ensure resources acquisition / client engagement management and grassroots advocacy.• Increased efficiencies by streamlining and consolidating department processes.• Envisioned and created a department-wide orientation and operations guide.

Greater Chicago Area

Served as a member of the association’s Advocacy and Public Policy division and CEO Relations Team. Established executive-level relationships, managed and liaised with approximately 420 hospital and healthcare system CEOs. • Recruited and retained hospital CEOs as association members, assured engagement and satisfaction.• Enhanced member experience by fielding and resolving member concerns.• Interpreted federal policy and legislative updates to assigned membership.• Developed policy and legislative impact statements for assigned membership.• Assessed and facilitated the deployment of AHA resources to meet member needs.• Provided accurate and timely field recognizance on member issues, concerns, and emerging trends in assigned region. • Partnered with regional executives in the planning, organization, and implementation of quarterly regional policy board meetings.

Dallas, Texas

Served as the director for compliance oversight and accountability for Parkland’s community-oriented primary care outpatient centers. Served as research coordinator. Conducted training and professional development.• Managed, coordinated, and directed a 3-year CDC-funded research grant titled “MRSA Colonization and Control at the Dallas County Jail”. This was a published study.• Redesigned medication management / safety for Dallas County Jail Health Program. Outperformed expectations by a 75% floor-stock reduction and decreased medication preparation times by 40-50%.• Evaluated and monitored outpatient clinic processes to ensure compliance with applicable Joint Commission standards and state regulations. • Cultivated staff and guided the development and implementation of performance improvement projects.• Created and launched a comprehensive physician orientation guide and program for new physician hires and residents.

Dallas, Texas, United States

Oversight of the physical medicine / rehabilitation department. Oversaw employees in outpatient department.• Directed and managed Physical Medicine and Rehabilitation Department, Wound Care Clinic, EMG Clinic, and Physical Therapy Injection Clinics. • Prepared and monitored $4 M operating budget with annual gross revenues of approximately $10 M.• Boosted staff productivity by 30% and patient volume by 7 percent.• Implemented revenue-producing and cost-savings strategies.• Initiated and managed project for the establishment of a state-of-the-art Spinal Cord Injury Program.• Directed operations planning and coordination of new freestanding Ambulatory Surgical Center. • Authored high-level business plan / successfully lobbied for the physical expansion of Rehab. Depart.• Project Leader for reviewing and assuring compliance with the Joint Commission Leadership standards.• Worked with local charity group to establish an endowment fund for ongoing staff education.• Selected as one of six employees to attend a two-year healthcare leadership fellowship program at The Advisory Board in Washington, D.C.

Mha, Healthcare Administration

Graduate Certificate, Business Data Analytics

Ba, Psychology