Janet Henderson, Fache Email & Phone Number

Provide strategic guidance and leadership to AAP membership and chapter initiatives.

Greater Chicago Area

• Served as a member of the senior leadership team in Member Services providing guidance and direction in the area of strategic planning, innovative transformation, and operations. Also served at interim director for.
• Collaborated with senior leadership team to align the department’s strategic mission and vision with the association-wide mission and vision.
• Initiated the planning and implementation of 12 high-level project teams focused on department transformation. Supervised and mentored project team and leaders.
• Produced business plans, project charters, and dashboards for executive reporting.
• Led strategy development and championed and steered team in the development of key performance indicators.
• Partnered with data strategy team on the use of Tableau relative to member engagement.

Greater Chicago Area

• Served as a member of the association’s Advocacy and Public Policy division and CEO Relations Team. Established executive-level relationships, managed and liaised with approximately 420 hospital and healthcare system.
• Recruited and retained hospital CEOs as association members, assured engagement and satisfaction.
• Enhanced member experience by fielding and resolving member concerns.
• Interpreted federal policy and legislative updates to assigned membership.
• Developed policy and legislative impact statements for assigned membership.
• Assessed and facilitated the deployment of AHA resources to meet member needs.

Dallas, Texas

• Served as the director for compliance oversight and accountability for Parkland’s community-oriented primary care outpatient centers. Served as research coordinator. Conducted training and professional development.
• Managed, coordinated, and directed a 3-year CDC-funded research grant titled “MRSA Colonization and Control at the Dallas County Jail”. This was a published study.
• Redesigned medication management / safety for Dallas County Jail Health Program. Outperformed expectations by a 75% floor-stock reduction and decreased medication preparation times by 40-50%.
• Evaluated and monitored outpatient clinic processes to ensure compliance with applicable Joint Commission standards and state regulations.
• Cultivated staff and guided the development and implementation of performance improvement projects.
• Created and launched a comprehensive physician orientation guide and program for new physician hires and residents.

Dallas, Texas, United States

• Oversight of the physical medicine / rehabilitation department. Oversaw employees in outpatient department.
• Directed and managed Physical Medicine and Rehabilitation Department, Wound Care Clinic, EMG Clinic, and Physical Therapy Injection Clinics.
• Prepared and monitored $4 M operating budget with annual gross revenues of approximately $10 M.
• Boosted staff productivity by 30% and patient volume by 7 percent.
• Implemented revenue-producing and cost-savings strategies.
• Initiated and managed project for the establishment of a state-of-the-art Spinal Cord Injury Program.

Mha, Healthcare Administration

Graduate Certificate, Business Data Analytics

Ba, Psychology