• Collaborated with the Project Manager in defining the scope of various technology projects.• Created specifications for new applications and addendums to existing applications based on user requirements.• Attended quarterly meetings with upper management to identify and evaluate potential opportunities to enable the business through the use of technology.• Defined, documented and validated business and user requirements and reviewed them with user group to ensure that it met their specifications. • Created screen designs work flow process for new or current technology.• Reviewed business requirements with internal and external developers/programmers to ensure that the Statement of Work reflects the Needs Assessment for new or enhanced software.• Regularly met with project vendors to ensure that software development reflected the needs of the stakeholders.• Worked with “off-shore” and “on-shore” developers to ensure that the project expectations and objectives are met.• Coordinated and conducted all facets of testing, including planning, execution, and reporting as it relates to project planning, integration, regression testing, performance and user acceptance testing; Conducted quality assurance testing on new applications.• Developed and coordinated training materials for end users.• Identified and analyzed critical software problems in the production environment and worked with end-users and developers to implement time sensitive solutions.• Provided communication and reporting to Management regarding testing progress, status and issues.• Identified, communicated, monitored and help resolve project issues.• Transferred knowledge of applications to the technical staff to ensure a continuity of support for end users.• Provided the linkage between the business and technology groups through relationship management. Acted as a liaison between the business units and the IT department.