Janet Munin Email & Phone Number

Seattle, Washington, United States

As a member of Kaiser Permanente's national Grantmaking and Community Engagement team, I ensure that our grant-related processes are accurately documented and updated; write training materials and user guides; maintain a library of documentation, policies, and templates; collaborate with project managers and other partners on process improvements; review and edit Community Health documents going to the board of directors; and ensure internal communications around grantmaking are accurate, concise, and actionable.

Greater Seattle Area

I managed the logistics of the Community Health grant review process, ensured all proposals were complete and routed properly, and wrote documentation to keep pace with evolving program requirements.

Greater Seattle Area

Greater Seattle Area

Greater Seattle Area

Created and managed the Vendor Call Quality program. Reviewed calls, coached vendor, tracked progress against metrics, created presentations for senior managers.Managed ad-hoc customer satisfaction surveys.Created process documentation and made recommendations for enhancements.Wrote scope documents for enterprise project proposals, assessing customer and program impacts.Recognized for outstanding achievement Q3-08.

Article "Designing the SPS Business" appeared in the inaugural issue of The Journal of Space Power, December 2002. (Co-writer.)Composed two scripts for corporate DVDs: one educational, one promotional. Designed trade show collateral and represented company at show.

Acted as the public face of RocketVision, promoting the company on internet newsgroups, in trade magazines, and through direct community contacts. Managed all customer touch points to ensure best possible customer experience. Served as customer advocate to the rest of the management team.Produced customer relations newsletter consisting of promotional, educational, and news items.Created a product development and pre-launch checklist which identified critical path milestones and dependencies. Successfully managed eight product launches.Managed the development of print and online product catalogs for direct-to-customer internet company, working with web designers, creative agency, engineering department, and the CEO.Article on model rocketry published on Explorezone.com

Greater Seattle Area

Ms, Health Communications

Basic Mediation Course

Associate'S Certificate, Project Management

Coursework included: - Business Process Analysis, Innovation, and Design - Project Management, Leadership, and Communications - Quality.

Ma, International Studies

Ba, Theatre

Allen Award for Distinguished Achievement in Theatre