Janet Holzmann Email and Phone Number

- EMEA PMD Commercial Process Owner / Execution- Provide guidance and support on European commercial process execution- Develop standardized commercial processes across regions and businesses- Lead commercial process improvement efforts - Establish enabling capabilities to strengthen PMD’s product leadership value proposition- Leverage SAP globally- Integrate commercial processes with Supply Chain and GBSS processes.

- analysis of the gaps in the information flow between sales operations and production - created the weekly sales reporting per country- implementation of the EU SCM database, training of colleagues. Devised a user guide to assist with the utilisation of the database.- assessment of the current business processes and information flow, restructuring of processes for implementation of new SAP SD template- analyses of the existing order placement and multi-shipment models and recommendation for optimisation- support for the implementation of a new SAP SD template, training of staff

Responsible for- set-up of the reporting process for evaluation of the sales channels performance, creation of various reporting tools- set-up of business requirements for the creation of IT applications for sales and inventory controlling and for cooperation with business partners, tests of their functionality, training the partners on them- controlling and financial planning, actual and forecasted revenue- managing the financial issues for sales channel - P&L, credit lines, payments collection, DSO, management of sales support funds, bonus program, bank guarantees, claims- market data consolidation and forecasting of sales targets for the SC partners, monitoring of targets achievement.- management of sales and inventory reporting, data analysis. Evaluation of business risks and recommendation of corrective actions.- set-up of business requirements for the creation of data bases and data warehouses, tests of their functionality

Assessment and evaluation of various departments in the company. Initiation and managing of projects in regard to the structure and the organisation, the business processes and procedures, the documentation, the flow of work, materials and information, etc. in order to improve the functionality and the quality of the company’s Supply Chain.Projects:- R&D, Information Flow – digitalisation of the archiving and distribution of drawings- Purchasing, Restructure – suppliers’ consolidation- Purchasing, Claims Management – creation of claim management data base - Sales & Marketing – e-commerce, CRM, business development- Create an online survey about corporate image and brand placement. Feedback evaluation. Create a plan for joint marketing activities with sales channel partners. - Set-up of an online shop for apparel and accessories. In charge for the legal and logistics issues, the online payments platform and the contracting of credit card companies. - Assessment and evaluation of the business development with distributors. Optimisation of the existing contracts with them. - Analyses of the material flow, assessment of the orders for spare parts and accessories. Improved ordering model, based on SAP data mining.

Establishing and structuring of:- export processes and documentation- Customer Service- and CRM-tools- forecasting, reporting, guidelines and reference documentsfor the Division’s headquarters and the foreign subsidiaries. Work on:- transfer of business needs and processes to IT within SAP-implementation- data management, information and financial flow- supervision of the customers’ credit rating, proceeding of the international financial transactions- export processes and documentation- business forecasting, reporting, guidelines and reference documents- various projects for processes optimisation and cost reduction- improved cooperation and communication within the group, and with suppliers and customers

Project ”Restructure of service processes and procedures. Preparation for the implementation of the CRM system Siebel Field Service (Siebel FS)” Assessment of the Reliability Systems department. Analyse and restructure the existing processes and procedures for improving the functionality of the department and providing a better CRM. Train a new Service Coordinator.Issue working procedures for Orders Handling in Service Business (quotation, order screening, order administration, execution, delivery management, evaluation, training, rentals, etc), corresponding to the requirements of ISO 9001 and SKF Quality Policy for the West Europe area, while taking into consideration Siebel FS. Evaluate Siebel FS CRM software for utilisation in SKF Norge A/S – Reliability Systems. Work on a project plan for its implementation.

Create and apply:- business tools (pricing, terms of supply, logistics, reporting) for enhancing the co-operation with decentralized factories and Sales Units (SU'-s)- new price policy for key markets (consolidation), pricing and reporting for key accounts and major projects/orders- appropriate market communication. Work on international projects in cooperation with SU'-s and industrial segments worldwide. Content management of the Inter- and Intranet site.- structure, procedures, CRM, reporting, co-operation with customers and within the SKF-group- implementation of effective logistics tools and co-operation with freight forwarders and customs.Work on:- projects' cost calculation and controlling, internal reporting and controlling- sourcing and contracting of suppliers for ISC among the company’s decentralized factories and externally- implementation of IT-applications for ISC, set-up and optimisation of business data bases. Member of the IT-board of SKF Austria AG.

Responsible for the activities of an extended Customer Service department (including Planning and Export logistics) - offers and orders administration, repairs, export procedures and documentation, customs clearance and transport, financial transactions, claims, sales reporting. Work on:- selection and implementation of software for the Sales and Customer Service, ERP-implementation (SAP). Project Manager for Y2K and EURO.- general agreements and contracts (D/D, end customers, co-operation with other manufacturers) including commissions, premiums, advertising costs sharing and accruals- creation of quarterly demand plans in cooperation with Sales, continuous evaluation and revision of the plans, corresponding production plans adaptation- co-operations with domestic and foreign banks and credit institutes, supervision of the customers' credit rating, export insurance coverage, handling customer bankruptcy cases in cooperation with legal and accounting department