Managed a successful and efficient logistics operation over 4 locations with a team of 50. Improved performance and morale amongst the team which improved our rating from the worst area, no. 88, in to the top ten. In this pharmacy led role where the safety of my team and our customers was the top priority, I was responsible for ensuring Standard Operating Procedures, GDPR and all Health and Safety Governance were in place and adhered to.- Management, mentoring and coaching of a team of 50.- Responsible for training and development, along with maintaining high levels of customer satisfaction. - Relationship management of all stakeholders including senior management and regional account managers.- Accountable for all budgets and re-profiling to ensure efficient operations across the region.- Lead for recruitment of new staff and HR responsibilities across the team. - In charge of scheduling and managing day-to-day operations and workflow. - Health and Safety lead for the region.- Responsible for Instilling company values and culture in all team members.- Mentoring and up-skilling new managers into the business.- Deputised for area manager when needed.- Presentation of business focused, financial and operational updates to senior leadership team

May 2005 – Nov 2014 In-Flight Manager- Performance management, completion of appraisals on main cabin crew and coaching new starters when joining the business.- Active member of the development team working to continuously improve the on-board service.- In-flight and ground management of a team of up to twelve on-board crew on different types of flights from; long haul, VIP, and short haul.- Development of personal development plans and, when needed, performance improvement plans for crew members in line with company standards- Resolving in-flight problems and leading on service recovery on-board.- Consistently directing crew members on-board whilst allowing them to make their own decisions, increasing their confidence and offering support where needed.- Maintaining the highest levels of customer service, ensuring each passenger felt valued whilst maintaining the airlines stringent safety standards- Addressing on-board conflicts sympathetically but assertively in a high pressure environmentMarch 1995 – April 2005Cabin Crew MemberWorked as part of Monarch's in-flight team, ensured high standards of customer service and safety at all times.Supported other team members in delivery of exceptional experiences for customers.Actively involved in recruitment and assisted in training programmes.Worked alongside the inflight sales team with training and introduction of new products, techniques and targets.Upheld the Monarch brand, its' values and always proactively anticipated customer needs and expectations.

Dealt with client enquiries, set up new claims and general administration. Promotion to Technical Assistant within a short amount of time which involved with the actual handling and settling of claims. Further promotion to Senior Technical Assistant with more responsibility, included the development, training and supervision of other members of staff.