Jane Thomson Email & Phone Number

California, United States

Chicago, Illinois, US

• Leading Digital Front Door initiatives for enterprise wide change in high impact environments.
• Project Manager / Scrum Master for UCSF Website enhancements. Facilitating Agile ceremonies in 2 week sprints with monthly releases. Enhancements include cosmetic, accessibility, navigation, search and scheduling.
• Program and Project Manager for Texas Initiatives for St. Luke’s and St. Joseph’s Medical groups. Working with vendor (DocAsap) to implement Specialty Groups on Virtual Online Scheduling. Integrating with Provider.
• Working with vendor (InQuicker) to optimize the website to drive traffic to the Virtual Waiting Room for Emergency Departments.
• Working with team on Search Engine Optimization using Google and Adobe analytics.

Henderson, Nevada, US

• Managed multiple projects within the Revenue Operations department of one of the country’s leading dental support organizations. Supported over 800 offices across 19 states using Agile methodologies. Established.
• Key player in the migration of the current Patient Management System (QSI) to the Epic Patient Management system. Responsible for multiple teams working to retrofit and integrate legacy PDS systems to the new Epic.
• Managed the migration of the Collection Contact Center from a Shoretel phone system to RingCentral, a cloud based communication and collaboration solution, including automatic dialing and VOIP. Conducted training and.
• Worked with C-level management from the Billing, Auditing, Posting and Patient Benefits divisions to document, analyze and improve their processes, maximize collections and ensure compliance with Insurance Carrier.
• Deployed two new payment financing options to offer installment loans to patient. Coordinated vendors, internal and external legal departments, dental offices and ROC departments for a phased deployment.
• Collaborated with internal teams and an external vendor to design and develop a new portal for Patients to make online payments through a website or a mobile app. Increased collections by 10%.

Eden Prairie, MN, US

• Provided end to end leadership and direction to cross functional teams using a mix of Waterfall and Agile Scrum methodologies for this Managed Health Care services company. Managed complete project life cycle.
• Managed the design and development of My Practice Profile project, a new customer facing Cloud portal designed to enhance the provider customer experience by streamlining interaction channels to give the greatest level.
• Effectively directed the Provider Delegated Utilization Management Project, one of the front running projects in the company’s strategic move to Agile methodology. This was a 10MM project to move Provider Groups to a.
• Pivotal in coordinating multiple IT and Business teams to satisfy both Agile and Waterfall methodologies. In conjunction with an Agile Coach, guided both Waterfall and newly Agile teams towards a more Agile methodology.
• Managed up to 10 projects concurrently under strict budget and timeline deadlines. Projects included Reporting, EDI, EOB letters, Security enhancements and Claims. Excelled at working with virtual teams, both.

Sydney, New South Wales, AU

• Managed multiple Mortgage and Auto Insurance tracking projects for Balboa Insurance Group which was originally a subsidiary of Countrywide Mortgage, bought by Bank of America in 2008 and by QBE in 2011. Led teams in a.
• ProActive Auto – a new ‘in house’ Web application for the Auto Contact Center with a priority queuing algorithm and using the Stratasoft Automated Dialer in preview mode to handle callouts for auto insurance. This.
• Risk Based Rating – a unique ‘first in marketplace’ product utilizing 3rd party rating software. This project involved building middleware to interface between the legacy IDMS/Cobol system and the server based rating.
• NMS (National Mortgage Settlement) – a multi phased compliance project to monitor borrower refunds. This was built in a.Net framework using C#, SQL server, WRQ, Windows and Web servers to update both in-house legacy.
• Earned Premium Lapse – a C# enhancement which brought in over $1MM additional premium in the first 6 months.
• FileNet to Documentum Migration – an Enterprise wide conversion of imaging systems and document storage. Successfully implemented the Snowbound Document Viewer and converted 7MM+ documents.

Pomona, CA, US

• Managed the design and development of Tax Line Set Up - a system receiving, processing and transmitting EDI transactions to Fidelity. This was a brand new product, pivotal to expanding LERETA’s client base, revenue and.
• Developed processes, procedures and standards that were accepted as the methodology used for future projects. Composed templates and formats for project documentation.
• Responsible for resume reviews and interviews which resulted in the hiring of 15 contractors.

Nassau, Bahamas, BS

• Provided IT consulting services to Sprint Telecommunications. Projects included:
• Supervised a brand new team on the International Toll Free Rerouting project – a 12,000 hour, high profile, revenue critical project, implemented successfully in October 2000. Received recognition for dedication.
• Managed multiple projects for the QU Driver and Mercury systems – client/server interfaces utilizing screen scraping, VB GUI clients, and mainframe Adabas/Natural and COBOL processing. Implemented all projects on time.
• Actively involved in standards development, methodology and procedures, including setting up a web enabled knowledge management base in preparation for ISO9000 and SEI/CMM certification.

Computer Systems Diploma, Computer Science & Business

Bachelor Of Education - Bed, Education & English