Janet Hunzinger Email & Phone Number

Greater Chicago Area

Served in a variety of roles dependent on client needs.

Bolingbrook, Il

Promoted to manage both the Lean & Quality teams. * Charged with creating a lean culture throughout the organization* Identified a cost effective LSSGB training program for the leadership team* Developed a list of relevant projects for completion by the Management team after passing the LSSGB certification* Managed the creation, documentation and analysis of an enterprise wide value stream map from inbound customer package received through shipment of purchased items* Created online accident reporting and trend analysis

Bolingbrook, Il

*Facilitated all Kaizen & Rapid Improvement Events (RIEs)*Created Standard Operating Procedures (SOPs) and Standard Work for all processes within the fulfillment center (inbound and outbound processes)*Identified improvement opportunities within the organization *Created project plan tracking for all operations projects*Established plant-wide suggestion program*Launched intranet site for access to SOPs by entire organization*Utilized both Microsoft Office as well as the Google Suite of products

Downers Grove, Il

Provided excellent customer service to internal and external customers as it relates to facility and membership information, access to the facility, ongoing customer satisfaction and member retention. Opened/closed the Center as needed. Performed all point-of-sale transactions, daily reconciliation, visitor registration, and program/class registrations. In addition, provided member services support, following up with potential new members as well as addressing member concerns with prompt service and appropriate feedback. Served as the liaison between the Front Desk, Member Services and the Fitness Departments.Selected Accomplishments:* Achieved highest ratio of sales conversion from initial walk-in tours to membership enrollment* Identified cost savings opportunities at the front desk, saving 50% on cost of paper rolls for register* Eliminated two-part membership change forms, saving 50% of form costs* Upgraded credit card machine to encrypt account numbers, in advance of state mandated requirement* Continued support to the Front Desk and Kids Korner as a Weekend Associate (2008-2017)

Oak Brook, Il

Served as the support center based-site champion for operations improvement. Led the value stream activities at 2 large medical group practices, defining the direction of the lean activities with site leadership and determining the metrics for each activity. Monitored and managed the progress of improvement efforts with site managers and process champions. Served as process steward in the progress and deliverables between site operations, site senior management and support center leadership. Selected Accomplishments:* 33% reduction in flow time, 50% improvement in touch time for the patient visit* Test tracking/order entry performed by all physician groups with real-time tracking of patient results* Improved patient and physician satisfaction through increasing scheduled follow-up appointments

Naperville, Il

Managed multiple projects / initiatives at one time utilizing advanced problem solving skills with minimal supervision. Introduced and established a Continuous Improvement culture, using Lean Six Sigma tools, techniques and methodology, to support operational objectives through cost reduction and operations improvement.Selected Accomplishments:•Developed baseline and target metrics with identified business leaders for key projects under financial consideration•Identified areas of opportunity converting those ideas to projects with achievable goals•Supported department management in identification of key success drivers and execution of improvement objectives•Partnered with business leads to develop and document new processes to identify and manage new market segments as a result of the Affordable Care Act (ACA)•Served as liaison between operations and IT on operating platform releases, ensuring that schedules and expected deliverables were identified and met with each release

Elmhurst, Il

*Managed the Patient Move Team with two Patient Care Services Directors, which were responsible for managing all aspects of the patient move including preparing the organization via two tabletop drills and one mock move, leading up to the actual patient move*This project lasted 18 months and was completed on time and under budget with the move of 100 patients in less than 5 hours with no obstacles encountered or disruptions in the delivery of exceptional patient care* Trained all team members in their role for move day and developed and managed the overall organizational structure of the move teams at both campuses* Identified, selected and negotiated the contract for the Ambulance transport firm for patient move day* Created system-wide training and tracking for all staff moving to the new location including both on-site training as well as 14 online training modules to ensure no disruption of exceptional patient care

*Created and implemented QS9000 procedures as they pertained to ergonomics and packaging engineering*Developed a tool to evaluate and prioritize high OSHA record-able positions, redesigning the work space and integrating engineering and process controls to mitigate risks*Reorganized Process Routing and Bill of Material procedures saving time and money*Designed, developed and sourced cost effective returnable packaging for a Ford component, which also allowed for ease of assembly at sister plant saving approximately $150,000 in labor costs* Designed new office layout to convert individual work space to team work space, presented to senior management, gained approval, selected vendor and coordinated installation of modular work space

Industrial Engineer at Morton Grove Plant, Lotions/Tubes/Creams areas, new product introductions, standard development (labor, ingredient, quality) productivity improvements.Selected Accomplishments:* Reduced costs by $250,000 through line automation, labor reduction and improved resource utilization* Represented the engineering department on the design team focused on the corporate workplace redesign to reduce production costs and improve turnaround time* Corrected old routing errors which lead to the design and implementation of new procedures for the routing portion of the MRP system* Uncovered national standard usage rate errors which saved the plant in excess of $100,000

Montgomery, Il

Areas of responsibility included soap processing, shipping/receiving warehouses. Developed annual direct labor budgets for production lines, identified and developed finished goods warehousing labor standards for all warehouse operations (loading/unloading trucks and rail cars, pick orders, restocking).

Bsim/Ie, Industrial Mgmt./Industrial Engineering

Activities and Societies: Alpha Xi Delta, SWE

Mba, Finance