Janet Ink Email & Phone Number

Kansas City, Mo, Us

Overland Park, Kansas, United States

Manager, Professional Services is responsible for directing and motivating clinical team of Consultants and Solution Architects through the coordination and execution of project activities during implementation and training of software. Ensure project success, satisfaction of contractual obligations, and transition of clients to a post-implementation customer support program during the professional services engagement. Responding timely and working with internal partners in Solutions, Engineering, Sales and Client relations to resolve client issues and feedback.

Overland Park, Ks

The Solutions Architect is responsible for working with WellSky HCS clients and internal WellSky teams to design solutions to address clinical and business needs of a clients through delivering processes and best practices. This role ensures that our clients receive the highest possible return on investment and satisfaction from HCS products and services. The Architect is responsible for overseeing the coordination and execution of project activities during implementation and training of software. Acts as the clinical expert to ensure project success, satisfaction of contractual obligations, and transition of Clients into a post-implementation Client support program during the professional services engagement.Key Activities:- Clinical Escalations- Ensuring a solid design- Involved in discovery to provide best practices- Create Collateral – repeatable documentation used inside implementation- Drive processes- Ensure doing right things- Help drive projects- Bring deep knowledge of CareTend clinical and help with resolution of issues. Understand Client impact and communicate to the Solutions team. - Deliver best practices- Work directly with project managers, implementation teams and Clients to of implementation tasks through the life cycle of the project.- Conduct Client meetings to ensure the implementation tasks of phases are executed properly.- Execute operational assessments to ensure maximize the use of their system.- Help drive requirements gathering sessions, including business process review and configuration of WellSky software to create KPI’s, best practices and efficiencies- Assist in developing and measuring success metrics and ROI.

Kansas City, Missouri Area

When investors took interest in Infusion Express, our corporate headquarters moved to Nashville in 2018. I chose to lead daily operations of our largest flagship 35-staff region, providing the revenue and profits to allow the company to open new centers in additional states/cities.- Oversee day-to-day operations of the region centers, including being an on-call and escalation resource as needed. - Complete accountability for market P&L to include multiple centers with potential for new center expansion. - Lead clinical and non-clinical resources. Recruit, hire, train, coach and mentor team members - maintaining very low turnover.- Cultivate a culture of continuous improvement and excellence while implementing IVX policies and procedures to enhance the IVX patient experience. - Work cross-functionally with the central operations teams to root cause problem solve and identify opportunities for improvement. - Effectively communicate and disseminate information to the region to drive results, engage staff and achieve business goals - growing revenue and profits.- Ensure patient census growth through strategizing and collaborating with Business Development Managers - growing patient visits year over year.- Own all non-referring vendor relationships with drug reps, supervising physicians, non-profit partners, etc. - Maintain relationships with key referral sources and engage the community, participating in all events IVX sponsors.

Responsible for the establishment of a solid, scalable human resources foundation for a health care services start-up company, with 35 employees located in four states. Established, managed, and evaluated a variety of human resources functions including: recruiting, staffing, compensation, performance management, employee relations, orientation, on-boarding, talent management, and professional development.- Led collaborative process of organizational development that motivates. Communicated with senior management and functional departments to maintain consistency and integrity of all business practices.- Created formal policies, procedures, best practices, and employee handbook to ensure legal compliance.- Evaluated, selected, and administered cost-effective, high quality medical, ancillary, and 401(k) retirement benefits.- Designed effective administration of protocols for records which included personnel files, confidential patient information, and essential resources.

Led daily operations of a 35 staff, health care infusion services start-up company with 8 locations in 5 states.- Provided leadership and directed strategic support to multiple areas including sales, customer service and vendor relationships.- Reduced cost by negotiating product cost with distributors.- Developed strategies and infrastructure for all human resources and payroll functions including employment, on-boarding, training and development, compliance, performance management and benefits.- Assisted in site selection, development, build out and execution of opening new centers - Launched 5 new clinics and hired staff for all 8 clinics in 5 states, growing staff from 9 to 35 employees within 1 year.- Managed supply chain management of all pharmaceuticals.

Kansas City, Kansas

• Leadership and practice management in all aspects of front and back office operations for outpatient clinic at academic health care center, ensuring excellence in patient care, staffing, compliance, training and budgeting• Direct supervision of healthcare providers, registered dietitians, nurses, medical assistants, and support staff• Management of education programs - resident rotation, medical student elective rotation and physician annual fellowship, and continuing medical education annual conferences• Partner with KU Endowment regarding fundraising opportunities• Facilitate public relations and speaking opportunities through hospital and local and national organizations• Develop effective and consistent communications including patient handouts, marketing materials and website content

* Providing branding and marketing expertise to create a consistent look, feel and message across all marketing materials and communications that touch clients and prospects, including:- marketing materials- presentations- client reports- request for proposals (RFPs)- website* Assisting in transition between customer relationship management systems (CRM). Maintaining critical contact information and history to ensure no interruption in servicing our clients and prospects. * Training the sales staff so the new CRM system can provide maximum benefit in acquisition and retention of clients.

* Developed effective and consistent communications including:- marketing materials- direct mail materials- website content- event materials- advertising- request for proposals (RFP)- client reports and questionnaires * Coordinated and managed all aspects of more than 20 client events and client advisory board meetings, both local and out-of-town. This resulted in successful events that assisted in client retention* Competitively positioned products by coordinating direct mail, webcasts, events and presentations that assisted in acquisition and retention of business* Represented the institutional department on the corporate brand task force to created corporate brand guidelines and specific guidelines for our department * Acted as liaison for our department to the advertising agency, creating effective advertising * Researched and analyzed competitor offerings. Provided management with information for combatting competitive advantage and helped close gaps

Financial Educational Materials* Created and delivered educational seminars presentations internally and externally (audiences including public seminars, final sales presentations, employees)* Managed liaison relationships with all business channels within American Century and provided educational materials for multiple audiences* Acted as compliance and regulatory liaison with business channels. Learning Quest Kansas 529 College Savings Plan* Served as subject matter expert on state college savings plans* Trained the internal and external trainers on the Learning Quest plan * Delivered educational seminars independently and with State Treasurer to state employees* Developed and distributed training and marketing materials on product* Presented public seminars as well as internal seminars to educate individuals on the 529 plan

* Managed all aspects of relationships with assigned 403(b) plan administrators, third party relationships and non-profit clients* Maintained files of assigned clients including plan documents, specialized forms and reports * Conducted personalized client visits to schools, hospitals, universities and other non profit organizations* Delivered final sales presentations to educational institutions* Developed and presented educational 403(b) participant enrollment meetings* Maintained knowledge of regulatory issues, non-profit concerns, retirement and business products, funds and policies* Researched competitor offerings to determine gaps and competitive advantage

* Served as subject matter expert for the operational side of American Century Investment’s retail mutual fund business* Acted as liaison between specialist group and internal business partners* Trained, developed and directed specialist team members* Created, maintained and updated all process training materials* Managed multiple operational projects related to the merger between American Century and The Benham Group, a fixed-income money manager in Mountain View, CA.

Bachelor, Business Management

Minors: Speech Communications, Psychology and French

Business Administration And Management, General