Janet Kinsman Email & Phone Number

Responsible for analyzing and auditing commission data, processing commissionstatements, variance and trend reporting, as well as dispute resolution.

Maitland, Florida

• Received and processed work orders for utility connections, disconnections, reconnections, and other public works service requests.
• Processed meter reading data, generated utility bills, and maintained customer account files.
• Maintained detail ledgers pertaining to monthly billings for utility services.
• Reviewed and processed banking transactions relating to customer utility payments
• Pursued collection of delinquent utility accounts and monitored payment schedules.
• Researched various manual and computerized records and files to resolve problems involving collection of fees and billing, provided information and technical assistance to internal departments and the public.

Lake Mary, Florida

• Developed Finance talent by setting performance objectives and providing ongoing feedback, training, and development to Commission Analyst to achieve both departmental objectives as well as individual objectives.
• Reduced the number of commission disputes by 10% year over year by analyzing closed tickets and identifying areas needing additional training. Worked with Commissions Training Team to successfully educate and train.
• Collaborated with the process improvement team to design and implement the department dispute system and actively participated in testing and eventually training others.
• Identified areas of improvement and implemented process changes to the payment review process and monthly audit flags including developing a User Guide that was used by the department.
• Trained new commission analyst on monthly processes and procedures including compensation plans, company policies, payment review process, and best practices in providing excellent customer service.
• Key player in the successful implementation and training of new commission system Callidus Cloud.

Lake Mary, Florida

• Supported the commission programs for various sales teams both domestic and international.
• Identified and prevented commission overpayments of $50K+ in sales commissions.
• Performed system reconciliations of reports to verify the accuracy of sales data prior to final commissions calculations.
• Partnered with HR Compensation, Legal, & Data Entry departments to ensure all payments were accurate and in compliance.
• Successfully streamlined and consolidated discrepancy reports by collaborating with Commissions IT.
• Known as the subject matter expert on Callidus and the discrepancy reports and consistently took the lead on any related training.

Alpharetta, Georgia

• Supported the monthly payment of Sales Compensation to sales employees.
• Implemented procedures and controls for the administration, analysis and compliance with the sales compensation plans.
• Researched and resolved sales employee disputes within the established time-frame.
• Maintained the accuracy of commission payments and statements.
• Processed bonus payments to sales employees by the contractual agreements and/or sales compensation plans.
• Generated monthly bonus reports for internal management and HR Compensation team.

Greenville, SC & Atlanta, GA

Various Departments: Credit & Collections, Telco Cost, Accounts Payable, Sales Planning & Analysis

Cpc Certification, Medical Insurance Coding Specialist/Coder

Bachelor'S Degree, Sociology