Janet Kneller Email & Phone Number

Exeter, England, United Kingdom

Devon

Exeter

Working through Cadence (renewed in Feb and May2020), as sole BA in a very small project team delivering to extremely challenging deadlines to support automation of key student-facing process within the University. - Worked (face-to-face and virtually) with internal and external stakeholders at all levels to establish business and technical requirements.

Exeter

Invigilated A-level examinations in one-to-one, small group and large hall settings. Ensured the requirements and rules of the examination body were upheld whilst supporting the needs of students during exam sessions. A casual role allowing me to gain experience in a very different working environment. DBS Enhanced Check April 2019

Exeter

• A Senior Business Process Analyst in major business change projects, working with stakeholders across the organisation to identify potential process improvements and initiate embedding into BAU,Key responsibilities
• To identify internal and external customers and stakeholders for specified business processes. Working with them to elicit, capture, analyse and understand their needs and expectations, along with legal and regulatory.
• Undertaking objective process and quality reviews of as-is business processes, focussing on conformance to relevant quality management and environmental standards e.g. ISO 9001, 14001
• Analysing as-is business processes to identify improvement opportunities, including the potential use of technology to enable automation of business processes
• Using multiple techniques such as facilitated workshops and process walk-throughs to define, design and model to-be business processes and work-flows, ensuring conformance to relevant business and Process Architecture.
• Conducting impact analyses of proposed change on people, working practices and technology within the affected processes, to support the validation of business case options

Exeter, United Kingdom

• Senior Business Analyst in a small BA team, working on complex business scenarios and very varied projects across the whole organisation to elicit, analyse and evaluate changing and conflicting stakeholder requirements.
• Working across the organisation, interpreting and analysing complex business scenarios, to understand drivers for business change. Working with specialist development teams in options analysis and associated impacts in.
• Stakeholder identification and analysis; stakeholder management. Communication of business change and process strategy to key stakeholders
• Requirements elicitation, analysis and documentation, including risk analysis. Facilitation of stakeholder workshops and production of written and graphical artefacts appropriate for differing stakeholder audiences
• Providing evidence and detailed input to the production of business cases and cost/benefit analyses, ensuring their alignment to corporate project/programme management processes and goals
• Line Manager for existing staff; mentor for new staff. Championing industry best practice for the BA team and for the Technology area as a whole

Met Office College, Torquay & Exeter Delivering Training Acros The UK & Overseas

• Responsible for managing, developing and promoting the corporate IT Training Programme through: - developing an IT training strategy, in collaboration with IT Strategy owners and major IT projects; - managing external.
• Successfully developed Training Programme plans for the upcoming year and future years, liaised with major organisational IT projects, using Training Need Analyses (TNA) to plan, design and deliver specialist IT.
• Researched potential internal and external training suppliers and organised pilot course events to assess their suitability for the organisation.
• Rigorously managed the financial aspects of the training programme -creating call-off contracts with external suppliers, booking timely events, approving invoices, managing budget against both planned and ad-hoc.
• Reviewed external and internal costings for each training event to ensure each event was viable and overall the training programme was cost-neutral (as required).
• Promoted training events through – intranet advertisements, leaflets in our training suite, “bite-sized” sessions at Learning at Work Week events etc.

Met Office College, Reading, Torquay And Exete

• Responsible for provision of desktop training courses across 3 college locations and on-site courses across the UK and overseas, including: daily management of desktop training courses; design, development and delivery.
• Developed training events starting with aims and learning objectives and/or TNA. Created lesson plans, exercises, other training artefacts and props, including designing sessions for different learning styles and.
• Day-to-day management of the IT systems in training rooms, and for “on-the-road” events.
• One of 2 trainers on the 2-year roll-out of specialist scientific business-critical system; organised events including logistics. Personally trained hundreds of 24/7 shift-working staff at approx. 40 locations, some.
• Personally authored all course materials for MS PowerPoint and Visio courses and for the training on several in-house specialist system roll-outs.

Met Office College, Reading

Technical support and development of training network, including file servers, network PCs and mail server.Design, development and delivery of IT training.

Based In Bracknell Delivering Training Around The UK And Overseas

IT support, advice and training for forecasting staff at remote locations - telephone support, development of templates for staff use, technical writing including support manuals, user guides and help pages. Delivery of user training.

Bracknell

Delivery of, and user support for, meteorological visualisation systems (Pascal, FORTRAN, VAX-VMS).

Part Time

A really exciting and challenging time, completing a PhD part-time (whilst working 4 days/week). This provided me with new research and communication skills and challenging university deadlines. It also presented a personal challenge in balancing academic demands, employment and home life at a time when I had caring responsibilities for an ailing parent.

Doctor Of Philosophy (Ph.D.), "Multiple Stakeholder Perspectives Of Complex Online Services: An E-Government Case Study"

Msc, Computing (Focus On It Security Modules), Distinction

Modules: Web-site design and implementation Web Applications Design and Implementation Distributed Web Technologies Programming for Web.

Bsc, Environmental Science