Janet Kneller Email & Phone Number

Exeter, England, United Kingdom

Devon

Exeter

Working through Cadence (renewed in Feb and May2020), as sole BA in a very small project team delivering to extremely challenging deadlines to support automation of key student-facing process within the University. - Worked (face-to-face and virtually) with internal and external stakeholders at all levels to establish business and technical requirements, business rules and legal/regulatory constraints for the business-critical application. - Worked closely with Solutions, Data and Enterprise Architects to design a phased approach for delivery and identify potential solution options within this phasing. - Supported procurement of 3rd-party developer team through development of prioritised requirements catalogue and test scenarios. Worked with appointed developers in Agile manner to refine requirements, through the delivery phase. - Supported users in adopting new tools through development of narrated screen-capture guides and checklist/new process flowcharts. - Worked closely with Project and Programme Mangers to engage with senior level stakeholders including Business Sponsor and Project Board, reporting progress and reaching critical decisions.- Authored options analyses to aid senior managers in developing their long-term vision.

Exeter

Invigilated A-level examinations in one-to-one, small group and large hall settings. Ensured the requirements and rules of the examination body were upheld whilst supporting the needs of students during exam sessions. A casual role allowing me to gain experience in a very different working environment. DBS Enhanced Check April 2019

Exeter

A Senior Business Process Analyst in major business change projects, working with stakeholders across the organisation to identify potential process improvements and initiate embedding into BAU,Key responsibilities• To identify internal and external customers and stakeholders for specified business processes. Working with them to elicit, capture, analyse and understand their needs and expectations, along with legal and regulatory requirements and constraints • Undertaking objective process and quality reviews of as-is business processes, focussing on conformance to relevant quality management and environmental standards e.g. ISO 9001, 14001 • Analysing as-is business processes to identify improvement opportunities, including the potential use of technology to enable automation of business processes• Using multiple techniques such as facilitated workshops and process walk-throughs to define, design and model to-be business processes and work-flows, ensuring conformance to relevant business and Process Architecture standards, working with stakeholders at all levels to ensure sign-off• Conducting impact analyses of proposed change on people, working practices and technology within the affected processes, to support the validation of business case options • Mentoring colleagues to help develop their capability and competency, helping improve team motivation and productivity to ensure customer and colleague expectations are met

Exeter, United Kingdom

Senior Business Analyst in a small BA team, working on complex business scenarios and very varied projects across the whole organisation to elicit, analyse and evaluate changing and conflicting stakeholder requirements to support business cases, including drivers for change and risk analysis. Working with development teams in the delivery phases of associated projects. Working with external sponsors, owners, customers and users in both public and private sectors (B2B, B2G, G2G). Working with specialist development teams and Product Owners in options and impacts analyses in both Agile and Waterfall methodologies. Communication of business change and process strategy to key stakeholders. Facilitation of stakeholder workshops and production of written and graphical outputs appropriate for differing stakeholder audiences.Key responsibilities• Working across the organisation, interpreting and analysing complex business scenarios, to understand drivers for business change. Working with specialist development teams in options analysis and associated impacts in both Agile and Waterfall methodologies • Stakeholder identification and analysis; stakeholder management. Communication of business change and process strategy to key stakeholders• Requirements elicitation, analysis and documentation, including risk analysis. Facilitation of stakeholder workshops and production of written and graphical artefacts appropriate for differing stakeholder audiences• Providing evidence and detailed input to the production of business cases and cost/benefit analyses, ensuring their alignment to corporate project/programme management processes and goals• Line Manager for existing staff; mentor for new staff. Championing industry best practice for the BA team and for the Technology area as a whole

Met Office College, Torquay & Exeter Delivering Training Acros The Uk & Overseas

Responsible for managing, developing and promoting the corporate IT Training Programme through: - developing an IT training strategy, in collaboration with IT Strategy owners and major IT projects; - managing external training contractors and IT training budget; - working with major IT projects to promote, design and deliver relevant IT training; - development and delivery of organisation-specific IT training courses and training materials, including in MS Office and Visio, and specialist business-critical scientific systems.• Successfully developed Training Programme plans for the upcoming year and future years, liaised with major organisational IT projects, using Training Need Analyses (TNA) to plan, design and deliver specialist IT Training to support these initiatives, and actively engaged with owners of corporate IT strategy to plan for long-term requirements.• Researched potential internal and external training suppliers and organised pilot course events to assess their suitability for the organisation.• Rigorously managed the financial aspects of the training programme -creating call-off contracts with external suppliers, booking timely events, approving invoices, managing budget against both planned and ad-hoc requirements.• Reviewed external and internal costings for each training event to ensure each event was viable and overall the training programme was cost-neutral (as required).• Promoted training events through – intranet advertisements, leaflets in our training suite, “bite-sized” sessions at Learning at Work Week events etc.• Managed and maintained records of course bookings and waiting lists, post-event evaluations and course development activity. • Conducted and recorded peer review of trainers and remedial actions with 3rd-party suppliers where necessary.• Line Manager for IT Training Administrator.

Met Office College, Reading, Torquay And Exete

Responsible for provision of desktop training courses across 3 college locations and on-site courses across the UK and overseas, including: daily management of desktop training courses; design, development and delivery of IT training courses, including IT elements of forecasting courses.• Developed training events starting with aims and learning objectives and/or TNA. Created lesson plans, exercises, other training artefacts and props, including designing sessions for different learning styles and making adjustments for individual accessibility needs.• Day-to-day management of the IT systems in training rooms, and for “on-the-road” events.• One of 2 trainers on the 2-year roll-out of specialist scientific business-critical system; organised events including logistics. Personally trained hundreds of 24/7 shift-working staff at approx. 40 locations, some geographically remote, across UK and overseas; and commercial customers for these systems. Also train-the-trainer sessions for peers in other specialist vocational training programmes.• Personally authored all course materials for MS PowerPoint and Visio courses and for the training on several in-house specialist system roll-outs.

Met Office College, Reading

Technical support and development of training network, including file servers, network PCs and mail server.Design, development and delivery of IT training.

Based In Bracknell Delivering Training Around The Uk And Overseas

IT support, advice and training for forecasting staff at remote locations - telephone support, development of templates for staff use, technical writing including support manuals, user guides and help pages. Delivery of user training.

Bracknell

Delivery of, and user support for, meteorological visualisation systems (Pascal, FORTRAN, VAX-VMS).

Part Time

A really exciting and challenging time, completing a PhD part-time (whilst working 4 days/week). This provided me with new research and communication skills and challenging university deadlines. It also presented a personal challenge in balancing academic demands, employment and home life at a time when I had caring responsibilities for an ailing parent - a balancing act which I successfully managed without detriment to any of these. My PhD studies gave me the opportunity to expand my skills in qualitative, quantitative and statistical analysis in a long-term research relationship with a public body (other than my Met Office employer) and consolidating that research into a thesis of approx 80,000 words.

Doctor Of Philosophy (Ph.D.), "Multiple Stakeholder Perspectives Of Complex Online Services: An E-Government Case Study"

Msc, Computing (Focus On It Security Modules), Distinction

Modules: Web-site design and implementation Web Applications Design and Implementation Distributed Web Technologies Programming for Web.

Bsc, Environmental Science