Janet Kramer Email and Phone Number

My responsibilities include…

· Managed full-cycle recruiting and selection process for all positions and areas by collaborating with hiring managers to identify ideal candidate skills and experience needed.· Sourced talent for exempt and non-exempt positions by developing pipeline of candidates through various sourcing techniques.· Planned and executed the interview process; communicated expectations, feedback, and status information to candidates, hiring managers.· Recruited by developing and maintaining relationships with local community organizations and key stakeholders and promote MLC’s brand and culture to build interest in the company.- Processed new hire onboarding, drug testing, gaming license, I-9 identification- Managed volume recruiting for multiple positions in a short timeframe.

Conducted presentations and provided one-on-one support to trainees during their job search with assistance in resume writing, interviewing, job search skills, and business etiquette.

Managed the recruitment and delivery of Client Service Support (CSS) personnel, specifically recruiting for the Administrative & Operations business• Developed and managed relationships with internal clients, including partner level.• Utilized knowledge of multiple recruiting sources and executed comprehensive recruiting plans • Participated in sourcing, interviewing, and selecting candidates for open positions• Met established hiring goals and maintained compliance with national reporting structure• Generated qualified candidates through cost-effective recruiting efforts such as alternative sourcing, passive candidate sourcing and Employee Referral Program• Knowledge of Virtual Edge, applicant tracking system• Experienced in a high volume recruiting environment

Management of the Career Services division (Medical Assistant and Certified Nursing Assistant) for three campuses (Brooklyn, NY; Jamaica, NY and Phoenix, AZ). Developed and implemented effective marketing strategies to increase placement opportunities by promoting the Allen School to the healthcare community through telemarketing, outside sales activities, networking, and management of a Career Services team.Specific accomplishments include:• Revamped an entire Career Services division for three campuses, taking it to a never before achieved 95% success rate.• Trusted member of the Executive Committee and regularly consulted for matters including, but not limited to, organizational structure, policies, procedures and personnel issues. • Organization’s spokesperson to the business community. • Participated in the development of a high quality curriculum and various protocols that set the standard of excellence. • Effective arbitrator adept in “on the spot” assessment of a situation and effective resolution therein.

Responsible for the administration of a staff in sales, provider relations, marketing and customer service for a variety of corporate and labor union clientele. Managed a network of 200 optical providers. · Management of the customer service call center, designed to handle customer and vision provider inquiries and complaints· Set and monitored business development goals and achievements for sales staff· Managed the recruitment, credentialing and maintenance of optical network; primary liaison for large national clients · Supervised design and preparation of marketing materials· Management of three Mobile Eyecare vans Specific accomplishments included:· Presentation of proposals to large labor union clients resulting in award of exclusive contracts.· Increased profitability for Mobile Eyecare vans (vision stores on wheels).· Increased productivity of call center resulting in a 77% increase in call response.

Managed new business development and client maintenance activities; responsible for hiring, training and managing Career Services representatives; developed extensive client base through networking, job fairs, cold calling and referrals. Conducted individual career strategy consulting; chaired two business advisory board meetings per year; prepared the department for all internal and external audits; maintained State, Federal and Accrediting Agency standards; managed the relationship with other school department managers to create a seamless experience for students from admissions through career services; coordinated both home office and other school locations best practice establishment.

Developed new accounts and increased revenue of existing accounts through telemarketing and outside sales activities. Developed and implemented effective recruiting strategies. Identified and recruited professionals for permanent and temporary placement. Conducted behavioral interviews and counseled candidates on interview preparation and career transition.

Sourced, screened and recruited candidates for over 1000 permanent positions; interacted with high level management; provided guidance on performance management; handled employee relations. Promoted to Branch Manager at Spherion, Stamford, CT.