Recognized as a leading authority in customer experience management, Janet LeBlanc is a business strategist, author, and keynote speaker with award winning results in driving transformational change. Her experience in measuring customer value and her expertise in applying customer experience management concepts and methodologies makes her popular with leaders eager to use customer strategies to drive organizational performance. As founder and President of Janet LeBlanc + Associates Inc., she partners with private and public sector organizations who want to learn more about how to create and sustain a customer-centric culture. She develops multi-year customer experience strategies and integrates these strategies inot business planning, employee performance management, and process improvement initiatives--with the goal to drive business and financial growth. Janet's client list includes among others, Manulife Financial, Eli Lilly and Company, Service Canada, Toronto Hydro-Electric System, the University of Ottawa, and the National Gallery of Canada. Her work has impacted organizations with five to 500,000 employees and millions of customers around the globe. She holds a Masters of Business Adminstration and was an adjunct professor of marketing for 10 years at the undergraduate and graduate level.Janet was the winner of a 2009 Stevie Award for Women in Business (Best Executive) and her leadership won Canada Post four international awards. She was named to the prestigious position of Customer Champion, joining a world-wide community of top-level executives who are the voice of the customer in their organization and whose efforts help tie customer strategies to bottom-line results. Janet was awarded the Trudeau Medal, the highest honour of distinction given by the Telfer School of Management to its alumni. Janet's thought-leadership and presentations routinely focus on the business issues of today's leaders.